Ag Awards

Slots Capital Casino - Jack Frost slot not paying correctly

Complaint Info
Disputed casino Slots Capital Casino
Reason Wrong calculations
Posted on October 20, 2019

On the Jack Frost slot game, I had one line with 3 spades in a row followed by a wild card and got 0 credit for it. I’ve noticed this before but respin to quickly before thinking to snapshot it. This time I did. It was strange, on my last $5, on $0.25 a spin, I had maybe only a few (maybe 8) spins that garnered any winnings, only a few cents each time average $.04, the largest being $0.40, this game had never been this stiff, then it completely ignored a winning line, so I think something is up. On the mobile site, I don’t see a chat room for support...

Posted on October 22, 2019


Can you please provide the transaction ID? Otherwise, we won't be able to find the exact wager you are referring to.

You can find the transaction ID by following these steps:

Cashier-> Details/History->History ->Wagers

Posted on October 26, 2019

Dear @Awbenson,

Please let us know if you have cooperated the casino and sent the required information. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

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