Online casino delaying payment
I did a cashout in the amount of $954.82 on 11/5 it was completed on 11/10 i had contacted support about a week ago askin if it had been sent i was told the wire had been sent and recieved by my bank it should post by the 25th if not to contact them. My bank Bank of America is sayin no wire transfer has been sent to my account, they asked that they do a trace on it but slots capital support refused, today 11/26 they ask for my bank statements which I submitted but because it only shows transactions up to the 9th they are saying they need dates showing from 10th to 26th.. I sent everything up to date and explained there isn't anything showing past the 9th because my account has had no activity past the 9th, that there's no transactions to show. My bank is now requesting the reference number for the wire transfer because they refuse to trace it so my bank would but they refuse to give the reference number now sayin they can't give that out, ive been told that any wore transfer is given a reference number so they can be traced.. I need help this is money owed to me im not getting honest answers from them and now they refuse to cooperate so my bank can locate the transfer they stated was sent on 11/10 and recieved by my bank. My name is < removed > ..my screen ame there is< removed >, email < removed > I live in the states, all bonus money was taken at time of cash out, so $954.82 is total owed, last time this happened they investigated and sent check but shorted the check over $200 saying it was for fees from wire, I got charged for a wire never sent but never pursued it this time im asking for help because this isn't sounding right
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