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Complaint #24 Slotobank Casino

Not paying and playing dirty tricks

By wheeler00

11 years ago

Message on forum

hi i am having real problems with slotobank casino i joined them around 4-5 months ago and made lots of deposits around 3000-4000 some deposits were taken with bonuses others with no bonus my last deposit was £50 and i won 970. i did not take a bonus with this last deposit so went to make a withdraw via neteller as all my deposits were threw this method as i went to make a withdraw and the most i could withdraw was 360 which i did and that sent an email to anna from support as she is the person who said that she is my account manager asking why my withdraw limit was very low as some days i lost more than this she said that she would try to get this fixed so i left it at that then when i logged back into my slotobank account the money was put back in my casino account so i went on live chat i was answered by the so called manager i ask why my withdraw was declined he told me they had maintenance on casino that day ( yes sure here we go) so to take the money out on monday as they only do cashouts on monday wednesday friday and you also have to make a withdraw on these days between the time of 9am - 5.50pm i found this strange because what if you work normal hours 9-5 on these days that means that a player can never make withdraw so anyway i try to log into my account on monday the 2/03/2015 and now my account is blocked for security reasons but my account was already verified months ago i recived an email from anna saying my account is locked but not to worry as she will sort it out yea sure anna you told me that about the withdraw limit and look what happened my account blocked i do not trust this casino at all because why would they block a player who lost more that they won i didnt take bonus so the bonus abuse trick excuse wont work and i have had previous withdraws of 300 from this casino can askgamblers help me out here as i see that the complaints about this casino are on all casino forms at the moment. i will send askgamblers the proof via email that i have if needed

Disputed Casino Slotobank Casino

Reason Declined payment

Amount £970

Discussion

User name

wheeler00

• 10 reviews

11 years ago

hi askgamblers i can confirm that the 1st payment was put into my neteller today thx for help

User name

Slotobank Casino

• Representative

11 years ago

Hello Martin,

There is nothing strange with your account. And it was just security check. Your first withdrawal would be proceeded today.

User name

wheeler00

• 10 reviews

11 years ago

hi i recieved an email today from casino to say my account is now open and the full balance is there but can askgamblers keep complaint open until my withdraws are payed due to their withdraw system i cannot make a withdraw until 4/03/15 and then i will have to make another withdraw on 6/03/15 and then another on 9/03/15 as i can only withdraw 360 per transaction via neteller

Slotobank Casino Complaint Stats

Resolved 30 / 36

Avg. Amount $1,006

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slotobank Casino Complaints

See all complaints for this casino

Account blocked with £120 winnings

Registered with this casino yesterday, because it is operated by everymatrix who i trust. Im in the UK. Deposited and had a bankroll of £120 when suddenly logged off. When attempting to log back in had an account blocked message, at which point i contacted CHAT. The operator said the site does not accept players from the UK, and that my account has been blocked. However, the terms of the website did not state this at the time of my block ( i have screenshots as proof) Also, during account registration, the UK was an option as place of residence. When challenged about the UK being an option, the chat operator said that the site used to accept players from the UK however no longer does. I have screens of the chat as well as terms and conditions at the time of my account being blocked. I request my winnings are credited to the card i deposited with. Extremely poor from an operator like EveryMatrix.

Bonus taken away unfairly!

i did register on slotobankcasino (26/07/2016 19:18:19) . And i did make my first deposit. so i did get my first deposit bonus.. I started to play and wager they wgaering was 7000€ but i did win really nice wins. And i had allmost completed my wagering . So suddenly they did close my account (for security reasons) this has never happened to me never ever!!! Then tehy wanted some documents and i did send everything to them immediatly.. (even if i was wondering why are they asking me this. usually casinos asks for documents when you are making withdrawal but i did send them and they did investigate my documents for many many days,, now they did open my account again but they did put y bous balance to zero. because the term&conditions says that you have to Wager in 5 days I think they had my account blocked for 5 days because they did not want me to succes with the wagering. i want to continue were i was before they did block my account. I want my bonus amount back on my account and i want continue wagering. this is not fare if they block me then i should get more time with wagering.. And all of my documents was accepted and there was NO PROBLEM WITH MY ACCOUNT... no reason for blocking me ... ANd i did never get any answer why they did block me!! I did ask them but they just answer me that Unfortunately, I don't have such kind of information it is the relevant department who is taking care of this Hello Jetro Unfortunately, we should say to you that while security department had operated with your account had expired. Due to terms and conditions all the balance deposit + bonus should go to zero. But we enter the position and return your balance to 70 EUR according to your deposit amount. Sorry for the inconveniences caused. Stay in touch with us. -- Please feel free to contact our friendly customer support by online chat or e-mail us at [email protected]. We are available 24/7 for you! this is the email they did send to me. when they did open my account

My withdrawal is just getting rolled-back without reason

I've been trying to get a withdrawl for 4500Swedish Kronor. Every time I try, I get the money Rolledback into my account without any real explanation. 1st time: I got an mail that said they needed ID and documents. This is something i've already sent in and gotten approved because I made 2 successful withdrawls before. I contacted the chatsupport and they verified that my documents were approved and I should make the withdrawl again. I also wrote an email. 2nd time: I contacted chatsupport again, this time he said that I only get to take out max. 500Euros. I told him that 4500SEK is only 483Euros. He told me withdrawl again and he contact the right department and get back to me. 3rd time - I got another mail about ID and documents. Talked to ChatSupport and they told me that my documents was approved and that it probably was an auto-email. The girl couldn't tell me why it got Rolled back bt she would contact the right department. After this I sent an long email to them because it seemed that chatsupport can't access anything of use. I have screenshots of all the chats and I have saved all emails. Can someone at Slotobank please respond?

Deceitful Bonus Offer

Hi, I received an email from Slotobank Casino this morning offering me a 100% bonus plus 100 free spins on South Park for a minimum deposit of €20 . I made the deposit and contacted live chat despite the fact they give you a code for the bonus offer but there is nowhere to enter a code on the deposit pages, live chat told me to email support which when they replied to my query told me that the offer is no longer valid although I only got the email about the offer that morning it was no longer valid??? This has happened to me before,you always have to contact live chat to get the bonus but they never give you the free spins you are supposed to get. I let it go before and didn't follow up on it. Would appreciate any help you can give me regarding this issue. Attached is a screenshot of the email.

Account closed, withdrawal pending, no further information provided

I have a rather small sum of £413 due from this casino. I requested the withdrawal and they promptly closed the account. Stated I would be contacted via email regarding the issue. The account has been open for months, and I have spent thousands, so I am concerned they are fraudulent as there is not explanation for this. I discussed with one of their advisors online and he incorrectly stated he had no access to financial information, which concerned me more as they do have access to this information. They do not want to pay, and it now appears fraudulent. I would be very careful with this casino. I will ensure my funds are paid, but you may want to avoid in the interim.

Account closed for no reason!

They closed my account for no reason and support ignores me!Can,t accept that.If they block me for no reason then i wan,t my money refunded!

Blocked my account and refused paying my winnings

After my big win around 3 weeks ago casino blocked my account and not paying my winnings (1900 euro) Please help me to get my money.

Slotobank casino - No money was paid. Account locked.

Good morning. I used the bonus code 10 euros. I won 50 euros. I commissioned a payment into my bank account. I sent the documents for verification. The next day I tried to login. I received information:,, Your account is now Permanently blocked by the relevant department due to security Reasons and in Accordance it Slotobank Terms and Conditions: 13.3 The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured." They blocked my account. No money was paid. I did not get to the bank account of 50 euros. Best regards

Declined payout with bogus explanation

Made a deposit and get a bonus. After the wagering, I made an withdrawl of 300€. The next days, the my deposit was moved back to my account. I contact live-support. They told me to contact a Manager, by mail, with my information. In a few days, I get a mail, where I was accused for freud, while playing. (!) Nothing else, not how or anything. My winning was taken, and my deposit was left on my account. I ask them for what I have done, and to prove it by script or some, but never heard from them again. I expected to be denied playing there, after been a cheater, but I was offerd more bonus later. Can any Casino do this, without telling me what or how I freud them. Btw, I never play with high stake during the wagering. Have not spend a dime there since.

Did not pay real-money winnings, no response

Hi, on 30th May I played at slotobank with a 8€ commission (regular transfer from affiliate-account to player account). I had luck and finally could withdraw 2700€. Even I'm already a "verified" player and also did already made a withdrawal in the past I got a request to send documents for verification. I did. But no response or confirmation... Whatever.. The next day I saw in my account that the withdrawal-request had a new status "success - in order to transfer funds". No Rollback possible anymore. Everything looks fine.. A few days later I had contact with support / affiliate manager and I clarified the things because I got only 8€ commission and finally made a withdraw of 2700€. "I'm pretty sure there is nothing to worry about"... this was more or less the last sentence from "Alex" - the affiliate manager. He also told me that my bets are "under investigation" because of bonus-rules ..?! I never played with a bonus. But ok. Maybe standard-procedure or whatever. Last monday I took the right to ask for a status. But no reply. Later that day I asked again via email - still no response (last week Alex replied to my mails within minutes)... So I tried to get an info from regular player support - but they told me, they have no access but they forwarded it to the "relevant department"... But still no answer. I saw, that I had a "slotobank"-contact in skype who was online at the moment.. I said "hello" and some seconds later - they blocked me. No response. Again I tried to contact someon (support, affiliate-manager and [email protected]) but still no response. Live-Chat has still "no access" but contacted Alex too via mail and I should do that too again - she told me. I did today early.. But still no answer... I saw, that a "slotobank"-contact is active here (last on monday?). So I hope I'll get any kind of info what is with my 2700€ withdrawal! Regards, freakspin (username at slotobank)

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