Complaint #44 Slot Hunter Casino

Slot Hunter Casino - The money for the deposit was withdrawn but not credited and not refunded

By DIKYY

4 years ago

On 11.05, three deposits were made. The first was credited, but the second and third were not credited.

I contacted support, and sent them the required statement from the bank, which shows that the funds were written off. They said that in 5 days the funds will return to the bank account.

Contacted again, this is what they told me in the letter.

-email-

Dear < first name removed >,

We are writing to you regarding your unsuccessful deposits.

The funds should be returned within 5-7 business days after the deposits were cancelled.

If the money is not returned back to you by Friday please get in touch with us again!

Best Regards,

Slothunter Casino Support Team

Today it is 23.05, and the funds are still not returned I tried to contact you again, but support, as well as the first time, asked me for a screenshot of the bank statement. It can not go on like this, sending me every time to the same "place".

Please solve the problem, thank you.

Disputed Casino Slot Hunter Casino

Reason Amount not credited

Amount €75

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

DIKYY

4 years ago

Thank you, I hope the withdrawal of these funds will happen quickly.
I consider the current complaint satisfied, I ask to close the case.

Slot Hunter Casino

• Representative

4 years ago

Dear DIKYY,

Your issue has been resolved by our financial department, debited transactions have been successfully credited to your balance. Thank you for your patience and sorry for the inconvenience. If you have any additional questions or need any assistance, we will be glad to help!

Best regards,
Slot Hunter Casino

DIKYY

4 years ago

Hi,
1. The second time I did not send your operator any photos of the bill, because the first time I already sent them and your operator said that they would look into it. Then I wrote you a letter, which again said that soon the money will be returned. You are again trying to wind me in a circle - always starting with a request to send screenshots that I have already sent.
2. My bank statement is a private document that I am not going to share with third parties.
If I am writing a complaint after all this time, it means that the money still hasn't arrived. You have all the transfer details and transaction numbers to work with. And I do not care about the situation that your supplier has problems with transactions - it's not my problem, it's yours.
Solve the problem.

Slot Hunter Casino Complaint Stats

Resolved 7 / 7

Avg. Amount $23,289

Avg. Complaint Duration 9 days

Avg. Response Time 1 day

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