Casino refuses to pay me the jackpot I won to my Skrill

Dear AskGamblers,

I need your help - I have difficulty passing verification at Slothunter Casino.

I provided the casino with all the requested documents:

to confirm my identity - my driver's license, as well as a selfie with it;

to confirm my address of residence - an electricity bill from 02.11.2023, and an electricity bill from 03.09.2024.

The following documents were provided as documentary evidence of the availability of funds and their origin: a statement from my Skrill payment wallet for the period specified by the casino and documents from Rootz Ltd. confirming the winnings and their crediting to my e-wallet. (I used the funds from the winnings to make deposits at Slothunter casino). Moreover, the amount of winnings I received from Rootz Ltd. is more than 3 times higher than the amount of all deposits at Slothunter.

Having studied the documents provided, the casino can see the entire path of the funds - from receiving the winnings at the casino to the management company Rootz Ltd. before crediting to my payment wallet and further deposits in Slothunter Casino.

I also filled out a questionnaire on the casino website and answered all the questions asked, and sent a bank statement at the casino's request.

In addition, on October 11, I filed an official complaint with the casino, however, the verification process is still not complete.

I ask you to help me pass the verification and, as a result, receive the 1280 Euros that are on my balance.

Hi, 24 of september I made a deposit of 50 euros. The money was from my bank account but not in my casino account. I never received the money back in my bank account neither was the 50 euros updated in my casino account. On 30 september I had contact with support about this and they asked me to upload bank statement that I did. They transferred my request to the financial department and will investigate the case as soon as possible. I still hear nothing. It's more than 3weeks ago now. When can I hear something about this?

On 11.05, three deposits were made. The first was credited, but the second and third were not credited.

I contacted support, and sent them the required statement from the bank, which shows that the funds were written off. They said that in 5 days the funds will return to the bank account.

Contacted again, this is what they told me in the letter.

-email-

Dear < first name removed >,

We are writing to you regarding your unsuccessful deposits.

The funds should be returned within 5-7 business days after the deposits were cancelled.

If the money is not returned back to you by Friday please get in touch with us again!

Best Regards,

Slothunter Casino Support Team

-

Today it is 23.05, and the funds are still not returned I tried to contact you again, but support, as well as the first time, asked me for a screenshot of the bank statement. It can not go on like this, sending me every time to the same "place".

Please solve the problem, thank you.

Good day,

I made a withdrawal on 15 Feb 2022, 23:05, it was processed February 16, 2022 07:20, the amount is 1200EUR. Two days before I made a withdrawal of 500EUR to the same Bankaccount, it took 2 days to be there.

I wrote every day in the casino chat to the supporters, who just tell me to wait. There is no reaction from the casino and I am feeling totally lost with my issue.

Would be glad to receive some help to clarify the situation.

If you need any further information, please don't hesitate to contact me.

Best regards

CJ

Hi @Askgamblers

I have been an avid AG user for a while now. Over 4+ years using your site. So I recently stumbled upon slothunter at your portal and gave it a try. Having used the site for a while now the experience has been positive. But now when I finally won something in the site they are delaying my withdrawal and stalling my verification.

I was told to share my bank statement and neteller deposit and I shared the same. The neteller deposit screenshot was approved. And the bank statement was rejected without any proper communication as to why. I was then told to upload my utility bill (broadband bill) I uploaded. They told it should be recent and less then 90 days. So I uploaded my recent December bill. Then I checked in with the chat support and tim was able to help me out and verify my account. Happy that my verification is done I raised withdrawal of 4000 eur which is max for neteller. After a while I got a mail saying my address proof broadband bill was rejected. And the team communicated that they need bank statement. So I shared the same. Bank statement of hdfc bank in pdf. I also shared the screenshot of bank statement. Now the chat support is saying they can't accept it. I am not sure why? I have used n1 casinos before and never faced any verification issue till now.

After seeing the reviews and the ratings I really thought slothunter was a great site. But in reality that has been not the case. I believe slothunter is stalling my payment. And kindly request AG to intermediate on this. Not sure if this is what I expected from best casino 2020.

Kindly let me know if you need any information from my end. I have all the chat logs, session recording and mail communication