Complaint #38 Slot Hunter Casino

Delaying payment of €12,000 without any explanation

By Sandesh S.

4 years ago

Message on forum

Hi @Askgamblers

I have been an avid AG user for a while now. Over 4+ years using your site. So I recently stumbled upon slothunter at your portal and gave it a try. Having used the site for a while now the experience has been positive. But now when I finally won something in the site they are delaying my withdrawal and stalling my verification.

I was told to share my bank statement and neteller deposit and I shared the same. The neteller deposit screenshot was approved. And the bank statement was rejected without any proper communication as to why. I was then told to upload my utility bill (broadband bill) I uploaded. They told it should be recent and less then 90 days. So I uploaded my recent December bill. Then I checked in with the chat support and tim was able to help me out and verify my account. Happy that my verification is done I raised withdrawal of 4000 eur which is max for neteller. After a while I got a mail saying my address proof broadband bill was rejected. And the team communicated that they need bank statement. So I shared the same. Bank statement of hdfc bank in pdf. I also shared the screenshot of bank statement. Now the chat support is saying they can't accept it. I am not sure why? I have used n1 casinos before and never faced any verification issue till now.

After seeing the reviews and the ratings I really thought slothunter was a great site. But in reality that has been not the case. I believe slothunter is stalling my payment. And kindly request AG to intermediate on this. Not sure if this is what I expected from best casino 2020.

Kindly let me know if you need any information from my end. I have all the chat logs, session recording and mail communication

Disputed Casino Slot Hunter Casino

Reason Delayed payment

Amount €12000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

4 years ago

Dear @sandville,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slot Hunter Casino

• Representative

4 years ago

Dear SANDVILLE

We checked your issue once again.
Your withdrawals were rejected as an additional account verification was required. As we have already explained, the casino has the right to request player verification at any time, and additional verification can be requested even after the account becomes verified.

This is a standard procedure players go through, still the document check may take some time depending on the number of other players’ documents and requests pending for verification at the moment. This is why there is no set time for verification - checks similar in nature may be done slower or faster from case to case.

We apologize for the delay once again, however performing security checks (i.e. player verification) is a necessary part of our regulations and we hope for your understanding in such matters.

Best regards,
Slot Hunter Casino

sandville

• India • 3 reviews

4 years ago

Hi team,
I can understand the verification process. What I don't understand is my account was verified by your executive attaching screenshot for the same. And when I requested for a withdrawal my withdrawal was rejected i am not sure why. Could you kindly explain to me why?
I was told by your chat support that bank statement and utility (Broadband bill) Was not accepted without any explanation as to why. Then the same document i shared with support through mail was uploaded to my account and it got verified. Could you explain to me why your chat and support was providing contradicting statement. ? I can understand it as a stalling tactic so that you can delay the withdrawal as much as you can. But being such a highly rated casino and being best casino 2020 I did not expect this from you guys.

I want to educate all the people who are using this site to stay away from it. Cause i feel it was blatant tactic used by slothunter in delaying your players verification. My withdrawal was rejected no cancelled even after sharing all the documents to support. Could you kindly explain as to why my 4000 Euro withdrawal was rejected even after sharing my bank statement and documents to the support
I have the timeline of events if you want me to share
My withdrawal was rejected after i shared my documents to support. But once i lost the amount my documents automatically got approved or verified. I just don't understand that part. Could you kindly provide more explanation?

Slot Hunter Casino Complaint Stats

Resolved 7 / 7

Avg. Amount $23,289

Avg. Complaint Duration 9 days

Avg. Response Time 1 day

Slot Hunter Casino Complaints

See all complaints for this casino

Casino refuses to pay me the jackpot I won to my Skrill

Dear Askgamblers,

I'd like to ask you for help in resolving the dispute with Slot Hunter Casino. The casino refuses to pay me the jackpot I won to my Skrill payment wallet, despite the fact that Skrill is listed as one of the available withdrawal methods.

Additionally, most of my deposits have been made through Skrill, and the amount credited through this method is almost 5 times higher than the amount credited using a payment card. And, the casino has successfully credited the last winnings I received to my Skrill wallet.

Also, withdrawing funds using Skrill is convenient for me, since I use it exclusively for online casino games, so I do not need to transfer funds from my payment card to Skrill. It also eliminates the need to explain the source of funds to other online casinos.

In particular, I would like to take note of paragraph 6 of the section "Withdrawal and refund policy" of the terms and conditions, which states that if the deposit was made, in particular, using a payment card and the withdrawal amount exceeded the deposit amount, the deposit amount will be refunded to the payment card and any excess will be paid in an alternative way.

I used a Revolut card to top up my account with 7000 euros and a Skrill wallet to top up my account with 33,490 euros. Thus, casino are required to transfer 7000 euros to my Revolut card and 33,490 euros to my Skrill wallet. All remaining funds in the amount of 99,543.6 euros should be transferred using the payment method I have chosen. As mentioned earlier, I chose the Skrill payment system for crediting.

Considering the above, I insist on transferring 7000.00 euros to my Revolut payment card and 133,033.6 euros to my Skrill wallet.

I tried to contact the casino several times to resolve this issue, but they refused to process the payment, which violates my player rights.

Could you please assist me in resolving this dispute with the casino?

Thank you

Resolved

€140,034

Difficulty passing verification at Slot Hunter casino

Dear AskGamblers,

I need your help - I have difficulty passing verification at Slothunter Casino.

I provided the casino with all the requested documents:

to confirm my identity - my driver's license, as well as a selfie with it;

to confirm my address of residence - an electricity bill from 02.11.2023, and an electricity bill from 03.09.2024.

The following documents were provided as documentary evidence of the availability of funds and their origin: a statement from my Skrill payment wallet for the period specified by the casino and documents from Rootz Ltd. confirming the winnings and their crediting to my e-wallet. (I used the funds from the winnings to make deposits at Slothunter casino). Moreover, the amount of winnings I received from Rootz Ltd. is more than 3 times higher than the amount of all deposits at Slothunter.

Having studied the documents provided, the casino can see the entire path of the funds - from receiving the winnings at the casino to the management company Rootz Ltd. before crediting to my payment wallet and further deposits in Slothunter Casino.

I also filled out a questionnaire on the casino website and answered all the questions asked, and sent a bank statement at the casino's request.

In addition, on October 11, I filed an official complaint with the casino, however, the verification process is still not complete.

I ask you to help me pass the verification and, as a result, receive the 1280 Euros that are on my balance.

Resolved

€1,280

Casino keeps rejecting my withdraw

Dear AskGamblers

The Slothunter Casino keeps rejecting my withdraw. I have sent them everything they want. Bank statements, e-wallet satements, sowq check etc. They even want me to send the documents without blackening sensible data. Also my account is fully verified. I've tried to solve the problem with the live chat but they are not very helpful.

They have everything they need and still don't pay out.

Regards
Nema

Resolved

€800

Deposit off 50 euro off my bank account not in my casino account

Hi, 24 of september I made a deposit of 50 euros. The money was from my bank account but not in my casino account. I never received the money back in my bank account neither was the 50 euros updated in my casino account. On 30 september I had contact with support about this and they asked me to upload bank statement that I did. They transferred my request to the financial department and will investigate the case as soon as possible. I still hear nothing. It's more than 3weeks ago now. When can I hear something about this?

Resolved

€50

Slot Hunter Casino - The money for the deposit was withdrawn but not credited and not refunded

On 11.05, three deposits were made. The first was credited, but the second and third were not credited.

I contacted support, and sent them the required statement from the bank, which shows that the funds were written off. They said that in 5 days the funds will return to the bank account.

Contacted again, this is what they told me in the letter.

-email-

Dear < first name removed >,

We are writing to you regarding your unsuccessful deposits.

The funds should be returned within 5-7 business days after the deposits were cancelled.

If the money is not returned back to you by Friday please get in touch with us again!

Best Regards,

Slothunter Casino Support Team

Today it is 23.05, and the funds are still not returned I tried to contact you again, but support, as well as the first time, asked me for a screenshot of the bank statement. It can not go on like this, sending me every time to the same "place".

Please solve the problem, thank you.

Resolved

€75

Withdrawal still pending after two weeks without any reason

Good day,

I made a withdrawal on 15 Feb 2022, 23:05, it was processed February 16, 2022 07:20, the amount is 1200EUR. Two days before I made a withdrawal of 500EUR to the same Bankaccount, it took 2 days to be there.

I wrote every day in the casino chat to the supporters, who just tell me to wait. There is no reaction from the casino and I am feeling totally lost with my issue.

Would be glad to receive some help to clarify the situation.

If you need any further information, please don't hesitate to contact me.

Best regards

Rejected

€1,200

Casino keeps rejecting my withdrawal

Hi,

I've tried to resolve this several times to no avail. I've been trying to withdraw from Slot Hunter and it keeps asking me for documents. I withdrew less than 2 weeks ago (Dec 24th with no problems) and now it's a hassle. I've submitted my docs all over again. They keep asking for a screenshot of my bank account with merchant name on it.

My bank account will only list 'online banking' but i did submit the receipts from their 3rd party provider (Gigadat) and the email receipt as well.

So they have everything they need. A screen shot with my banking info, a receipt showing payment to them via Gigadat, and a receipt showing payment to Gigadat from me.

I've gone through chat a few times and it just doesn't go anywhere.

Not sure i understand why this is so problematic.

Resolved