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Simple Casino - No payout with fake pay out receipt

UNRESOLVED
Complaint Info
Disputed casino Simple Casino
Reason Delayed payment
Amount € 100
Posted on December 21, 2019

I registered on simplecasino site on 06-12 and I lost 130 euro, than I won 100 back and realized it's time to quit, so I withdrew the money, but it never arrived. I have contacted their support multiple times and they said it was send already and they gave me a receipt. I contacted my bank multiple times but it never arrived. It has been two weeks now and still no good help or anu reasonable answer. I send them my bank statements and also the receipt. But they keep giving me vague answers. While their sites garantueew no hassle pay outs.

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