Failing to verify my account after already verifying it

Hello Ask gamblers, Simple casino asked me to send them 1 month bank statement from my bank where is my IBAN my name and Bank name visible, I sent them the official statement downloaded from my bank and they just don't want to accept it because I think they try to stall and not to pay my money, I have asked from my bank and there is no any other document that could be downloaded because this is the official from them. Please help me i have read Simple casino used to steal lot of money from people. For some reason it won't let me upload the bank statement here it says " Upload error. Only the following characters are supported: lower case & upper case letters, numbers, '_' and '-'. So if I could send you the document via email. Additionally, when I try to ask for complaint procedures they refuse to give me them.

My account has been locked for about half a year, all the requested documents have been sent, but nothing happens. They always say only the second phase of verification is going on but nothing happens and half a year has passed and the money is stuck.

Hi,

I am currently struggling to get my funds out of my Simple Casino account. This due to a very lengthy verification process. I have verified ID, selfies, proof of address and other questions. I have sent in source of income/wealth to Simple Casino. Many times.

For context, my main source of income/wealth comes from a big win at bet365.com (which I have sent to Simple Casino). But I have had to send in personal bank statement, not used for funding any casino whatsoever, for their verification process. This is used, in my experience, to make the process extra lengthy when it has no relevance to my playing at Simple Casino. The verification process is now in its 13 month. And they ask me personal questions which again, have no relevance to my playing at Simple Casino or how I funded my balance at Simple Casino. I didn't use driving lesson money, friend fixing my bike or my fathers extra payment so I can continue my medical studies. They can have a look at the gambling winnings I have sent. That should very much be enough proof.

This process has taken 13 months. I am being charged dormant fees now. I see no other option than to ask AskGamblers team for help. I believe they have misused this verification process to delay or circumventing paying my balance. I hope to hear from you soon.

I made a withdrawal on 12.2 and then sent documents as they asked and after that sent extra document that they asked from me. Extra document was sent on 16.2 and after that I have visited their chat couple of times but nothing happens.

Even after the chats they haven't contacted me and the documents are totally fine.

The evidence is attached.

Hey,

I won around 4000 euros in the autumn of 2021. I was asked for a lot of documents which I submitted. After that for long time I was asked for different formats of bank statements that I have also submitted. 

Our conversation lasted for months. I have submitted everything that was required through e-mail, but recently Simple Casino have started to ignore my messages. 

After I provided the last statement they asked of me they started stalling with their answer, which can be seen from the screenshots that I have attached to this complaint. 

Please help me to resolve this issue with my withdrawal.

Won at Simple Casino on December 27th and withdrew 2000 EUR. After that I still have 800 EUR more in my gaming balance.

I went to their chat to ask about the payment on the 30th in hopes I would get the payment before new year. Chat asked me to send my ID and address proof to their email and I did so immediately. I asked if they could check them right away and they said no.

On January 5th they asked for my bank statement and I emailed them the statement on January 6th.

Since then I have emailed them and chatted with them asking for the payment, but there has been no progress.

I hope with this complaint my documents will be finally checked and payment processed.

Thank you for the assistance.

This company used to pay in 24h but all of a sudden they have started to act strangely meaning that my withdrawal has been pending since 17.12. 15.12 I was paid 5000 euros within 24h. There are two links posted here. One of the links shows that my withdrawal was asked 17.12 and the other one that 31.12 there is no pending withdrawal anymore. Fact is that this 5000 euros withdrawal has not been paid anyway. 20.12 I sent them some documents which were accepted. Reason for this delay has been claimed to be my high volume transactions. High volume transactions I have had several here but they never used to be a reason for this kind of behavior.

https://drive.google.com/file/d/1Z5Srh1_1FKB58cslNy-TKtUIwpfz_np8/view

https://drive.google.com/file/d/1YKgIqsJhfGnUvroNNfCXVGbuHuIzQlvP/view

Hi 31.11.2021 I made 50e debosit and after wager I made 1500e withraw after that I have been trying to complete verifacations on my account. I have sended all what I was asked and triple checked can I provide even more or are documents. Ok at this time they don't need enything more but they have not verified my account, so I cannot complete my withraw.

2021-12-07 03:38 PM UTC I was told my withrawal was accepted and I would get my winnings in 6-8 hours. Next day I noticed I did not get my winnings. Sadly, I got answer is was mistake from chat and my withraw was not accepted.

Today again iIasked more details what is taking so long to verify my account. Answer was: "I can see your account is in the second phase of verification and it takes more time than the usual one". I asked reason why my account takes more time than normaly, and I dint not get reply.

I think I have been more than understanding with this case so far. 28 days should be more than sufficient. My all time debosit to this casino is 700e euros and this is first withrawal and it seems I cannot sort out this matter by myself. Please can you check this case AskGamblers team.

Best regards, Ville