Simple Casino - Very slow verification - Complaint Resolved

pelikarppi

I tried to do my withdrawal on 26.2 so almost a month ago. Simple casino has asked me a lot of documents which I have sent but they have started to ask irrelevant documents too like my skrill transaction history even though I didn't deposit with skrill and it has started to feel like they are only playing time now, I sent my skrill history too. My verification email history is already 15 messages long.

Simple Casino

Hello,

We can assure you that the verifications team is only requesting the documents necessary in order to verify the account, which is fully in line with our regulatory requirements. We do understand that the process can be frustrating. While we can't move away from the regulatory requirements, what we will do to help you is to at least see how we can reach the completion of the verification in the most efficient manner. I'd also like to apologize for any extra waiting time that has occurred during the process.

Kind regards,
Simple Casino Team

pelikarppi

Verification process is now completed and withdrawal process has started without any problems. Thank you for both of you.