I recently signed up and played on this new casino via the link from their their marketing email link. I have made a number of deposits and have lost and understand the risks of gambling but accept them and not have a problem with this. I have made numerous deposits and lost. I received an email from Guts almost 40 days after I opened an account (April 2017) and placed a deposit that I had self excluded from a casino owned by MT Secure Trade which also own Guts Casino thus my Guts account would be closed. The other site in question was Super Lenny which I self excluded from the group in September 2016 and accepted by MT Secure Trade/Betit Ltd. When I searched the license number listed on their UK Gambling Commission they are listed as Guts Casino. This I have two issues with as I requested to be banned from this group permanently which I have evidence from in a chat transcript with a Super Lenny representative thus I do not believe it is fair that I was allowed to not only create an account but make multiple deposits using the same details from the excluded account with Guts which operates under MT Secure Trade Ltd/Betit. Under the licence in the UK the casino should make every reasonable steps to not allow excluded members from opening accounts especially since I have asked to be excluded permanently with all sites under the group. Also, when I search the license this casino is not listed in any form.
I feel that the casino has not made any effort to stop the Guts account being created and has not checked whether I was self excluded from other sites under MT Secure Trade Ltd or Betit group. 40 days later after making numerous deposits and lost have I received an email.
I have sent an email in to the support team on the 10/05/2017 at Guts and received a message on their chat system that I would receive a response on the 11/05/2017. I have not heard anything further as of yet and would like a full refund of all deposits to Guts as I self excluded from this group MT Secure Trade or Betit Group in September 2016 permanently.