Complaint #21 SapphireBet Casino

Unpaid 4000 withdrawals

By Ugot23

1 month ago

I would like to submit a formal complaint regarding SapphireBet and $4,000 in withdrawals that I still have not received after more than five days.

SapphireBet approved my withdrawals over five days ago, yet the funds have never reached me. I have contacted them repeatedly, asking for an explanation, proof of payment, or even a clear update on where my money is. Despite this, I have received no meaningful explanation or resolution.

Their live chat representatives have also been extremely rude, dismissive, and unprofessional whenever I have tried to get answers. Instead of helping me locate my $4,000, SapphireBet eventually banned me from accessing their live chat, leaving me without access to one of their main support channels while my money remains missing.

I have also contacted Gigadat regarding the missing transfers. Gigadat has been looking into the situation, and I have specifically asked whether SapphireBet has responded to them. The fact that the payment processor is involved and I am still unable to get a clear explanation from SapphireBet after more than five days is extremely concerning.

At this point, I genuinely feel that SapphireBet is withholding my money and avoiding responsibility. These withdrawals were approved; more than five days have passed, I have not received the $4,000, and SapphireBet has failed to provide satisfactory evidence showing where the funds are.

I am asking AskGamblers to investigate this matter and request that SapphireBet provide verifiable proof of payment for every withdrawal, including the transaction dates, amounts, transaction/reference numbers, and the status of each transfer.

I am still owed the full $4,000, and this matter remains completely unresolved.

Disputed Casino SapphireBet Casino

Reason Delayed payment

Amount $4000

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @Ugot23,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SapphireBet Casino

• Representative

2 weeks ago

Dear Ugot23. If the complaint is still relevant, please provide me with the ID of the requests for which the payment was not made. I see that you have about 30 withdrawal requests, all of which have been completed. You can view this in the withdrawal history section.

AskGamblers

• Support Team

2 weeks ago

Dear all,

This complaint has been reopened as per SapphireBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 month ago

Dear SapphireBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

SapphireBet Casino Complaint Stats

Resolved 9 / 10

Avg. Amount $569

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

SapphireBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

SapphireBet Casino Complaints

See all complaints for this casino

Withdrawal problem

I have been facing withdrawal problems several times.

I am fed up with having to complain again and again. But no one is solving my problem.

I have never faced this kind of problem with any other site.

I tried to contact with their live chat, but they did nothing. They said they will block me.

This is a scam site. Please stay away from this Site.

Resolved

৳1,100

Withdrawal not given yet

I have been trying to receive a withdrawal from Sapphirebet since Friday.

I have never had a problem when withdrawing from their account, but this was the first time I have had one, and I am starting to worry. This was just last Friday, today being Monday, and I still haven't received the amount of 5198 MXN.

It is said by them that it should take no more than 48 hours, and if it takes more, I should contact them. I already did, but their customer support is slow and very robotic, probably indicating that it they use AI to respond to my inquires as some of their responses didn't make sense.

They couldn't give me a payment reference or transaction ID to ensure that the money has not been lost, and in the worst case, I can reclaim it with the bank the issue.

I don't know what else to do.

Resolved

$5,198

I did not receive the deposit

Dear AskGamblers, I made a deposit yesterday via Jeton electronic wallet, where it should have appeared immediately in my player account, because Jeton deposits are instant, but since yesterday it has not appeared in my Geacza account and has not been returned to my wallet. When I write in the chat, I keep hearing the same thing, that I have to wait. AskGamblers, please help me get my money back.

Resolved

zł100

Self exclusion request ignored and 2500000 ARS lost during delay

On 7 November 2025, I mistakenly activated a temporary pause on my SapphireBet account. The pause did not work, as I continued receiving promotional emails and my access to the platform was never actually restricted.

On 7 December 2025, I explicitly requested permanent self-exclusion, stating clearly by email that I am a problem gambler (gambling addiction) and that I urgently needed immediate account closure. I sent around five emails, plus live chat messages, asking for urgent action.

Despite clearly expressing that I was at risk, my account remained fully accessible for almost 80 hours.
During that period, I suffered a relapse and deposited ARS 2,500,000, which I lost while waiting for my self-exclusion to be applied.

My account was finally blocked only on 10 December, which is a significantly delayed response for a responsible gambling request, especially when addiction was explicitly reported.

The delay exposed me to unnecessary harm and caused avoidable financial and emotional damage.

I request:

A formal review of my case

A full refund of all deposits made after my self-exclusion request (7–10 December)

Confirmation that my account remains permanently closed

I am attaching proof of the emails I sent requesting immediate blocking, as well as evidence of the deposits made during the delay.

Thank you for your attention.

— Erick

Unresolved

$2,500,000

Services is of any assistance at all

It's been a month my deposit not yet added to my id even provided them my bank statement, my email received from bank. That transaction is successful screenshot of platform I transferred but these guys not replying and whenever reply is sent, to me it is same message that specialist are working on it. No one is replying even after I shared every detail. They asked me but still nothing done, its been 28days today.

Resolved

₹3,000

Deposit not credited on sapphirebet

Hi
I made two deposits to sapphirebet.com. ( 50000 & 20000 ) 4 days back. But the amount is not credited to my sapphire bet account. I am keep on sending emails everyday regarding this. Both i paid through upi. Both automated direct transactions. No option for paid and enter the upi reference number. I am not getting any proper reply from sapphirebet.com.
1. Upi transaction number- 331954110095, amount of 50000 dated 15 November

2. Upi transaction number- 331955626564, amount of 20000 dated 15 November.

Please take

Resolved

₹20,000

Sapphirebet has confiscated my funds and frozen my account right after deposit for no given reason

Hello dear Askgamblers

I have a complaint about Sapphirebet website and I'll try to be as descriptive as possible.

Almost 60 days ago I registered and deposited 91$ into sapphirebet casino using the perfect money method. I tried to place a bet but I found out that my account has been frozen immediately after my deposit for no reason and I can't place any bets. I tried to withdraw my funds but I noticed that perfect money method is not included in the withdrawal methods even though sapphirebet requires the customers to withdraw using the same method as their deposit.

I contacted the website's support. They asked me to email the security team. So I sent an email to security@sapphirebet.com and explained my situation. They have not explained why my account is limited (nor have they asked for verification of documents) and when I ask for withdrawal of my funds they ask me to use other options(which is in contradiction with the rules of the website as explained). I re-explained my situation many times but they keep sending me this message: "All consulting on the matter of your request was provided earlier in this mail thread."

Recently they have stopped answering me.

Please help me take back my funds from this scam website.

Rejected

$91

My Funds have been frozen for no reason

Hello dear Askgamblers

I have a complaint about Sapphirebet website and I'll try to be as descriptive as possible.

Almost 45 days ago I registered and deposited 91$ into sapphirebet casino using the perfect money method. I tried to place a bet but I found out that my account has been frozen immediately after my deposit for no reason and I can't place any bets. I tried to withdraw my funds but I noticed that perfect money method is not included in the withdrawal methods even though sapphirebet requires the customers to withdraw using the same method as their deposit.

I contacted the website's support. They asked me to email the security team. So I sent an email to [email protected] and explained my situation. Its been now 40 days that I have not received a reply from them despite sending different emails. Below I will leave the details and screenshots of my account. I hope you can help me resolve this issue.

Thank you in advance

Resolved

$91

Deposit not credited more than a week now

I deposited 21000 rs a week ago, and I haven't received the deposit yet it's more than a week. The support team is giving me reason for a week that specialists are working on the issue. Verification of a deposit shouldn't take so long, plese help sir, I have all the payment screenshots, and the proof of payment.

Resolved

₹21,000

Pending payment

Hi i try to withdraw from sapphirebet my withdraws were successful but one withdraw is pending from last 2 days the withdraws i did after that was successful but this withdraw is still pending from last 48 hours without any reason i contact email and no response i contact on chat they asked me to contact on email and on email they said give us manually address of bitcoin which i give now i received no reply from 48 hours

Resolved

$256