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Sapphirebet has confiscated my funds and frozen my account right after deposit for no given reason


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By Nazmirz
3 years ago

Hello dear Askgamblers

I have a complaint about Sapphirebet website and I'll try to be as descriptive as possible.

Almost 60 days ago I registered and deposited 91$ into sapphirebet casino using the perfect money method. I tried to place a bet but I found out that my account has been frozen immediately after my deposit for no reason and I can't place any bets. I tried to withdraw my funds but I noticed that perfect money method is not included in the withdrawal methods even though sapphirebet requires the customers to withdraw using the same method as their deposit.

I contacted the website's support. They asked me to email the security team. So I sent an email to securi­­ty­@­s­ap­­phi­­re­b­e­t.com and explained my situation. They have not explained why my account is limited (nor have they asked for verification of documents) and when I ask for withdrawal of my funds they ask me to use other options(which is in contradiction with the rules of the website as explained). I re-explained my situation many times but they keep sending me this message: "All consulting on the matter of your request was provided earlier in this mail thread."

Recently they have stopped answering me.

Please help me take back my funds from this scam website.

Disputed Casino SapphireBet Casino
Amount $91

Discussion

User name

Dear SapphireBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

SapphireBet Casino Complaint Stats

Resolved 2 / 9
Avg. Amount $206
Avg. Complaint Duration 5 days
Avg. Response Time 3 days

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