My Funds have been frozen for no reason

I have been trying to receive a withdrawal from Sapphirebet since Friday.

I have never had a problem when withdrawing from their account, but this was the first time I have had one, and I am starting to worry. This was just last Friday, today being Monday, and I still haven't received the amount of 5198 MXN.

It is said by them that it should take no more than 48 hours, and if it takes more, I should contact them. I already did, but their customer support is slow and very robotic, probably indicating that it they use AI to respond to my inquires as some of their responses didn't make sense.

They couldn't give me a payment reference or transaction ID to ensure that the money has not been lost, and in the worst case, I can reclaim it with the bank the issue.

I don't know what else to do.

Dear AskGamblers, I made a deposit yesterday via Jeton electronic wallet, where it should have appeared immediately in my player account, because Jeton deposits are instant, but since yesterday it has not appeared in my Geacza account and has not been returned to my wallet. When I write in the chat, I keep hearing the same thing, that I have to wait. AskGamblers, please help me get my money back.

It's been a month my deposit not yet added to my id even provided them my bank statement, my email received from bank. That transaction is successful screenshot of platform I transferred but these guys not replying and whenever reply is sent, to me it is same message that specialist are working on it. No one is replying even after I shared every detail. They asked me but still nothing done, its been 28days today.

Hello dear Askgamblers

I have a complaint about Sapphirebet website and I'll try to be as descriptive as possible.

Almost 60 days ago I registered and deposited 91$ into sapphirebet casino using the perfect money method. I tried to place a bet but I found out that my account has been frozen immediately after my deposit for no reason and I can't place any bets. I tried to withdraw my funds but I noticed that perfect money method is not included in the withdrawal methods even though sapphirebet requires the customers to withdraw using the same method as their deposit.

I contacted the website's support. They asked me to email the security team. So I sent an email to securi­ty@­sap­phi­reb­et.com and explained my situation. They have not explained why my account is limited (nor have they asked for verification of documents) and when I ask for withdrawal of my funds they ask me to use other options(which is in contradiction with the rules of the website as explained). I re-explained my situation many times but they keep sending me this message: "All consulting on the matter of your request was provided earlier in this mail thread."

Recently they have stopped answering me.

Please help me take back my funds from this scam website.

I deposited 21000 rs a week ago, and I haven't received the deposit yet it's more than a week. The support team is giving me reason for a week that specialists are working on the issue. Verification of a deposit shouldn't take so long, plese help sir, I have all the payment screenshots, and the proof of payment.