Complaint #162 Ruby Slots Casino

Yet Another Delayed Payment

By Econjar

8 years ago

On July 3rd, 2017 I requested a payout of 1250.00 dollars. A few weeks later it was rejected. No reason or explanation was given. I contacted the casino and they stated they had to remove a 200.00 dollar bonus and that I would be getting a check for 1050.00 dollars. Now it's been two months and when they are contacted it's the same old story about escalating the claim. Then nothing happens for a few more weeks. A woman named Tania helped me the last time I filed a complaint against them. I would appreciate help again. Thank you, Edward < surname removed >

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $1050

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Econjar

8 years ago

I received the tracking info yesterday and delivery is scheduled for today. Thank you so much Tawni, I appreciate it

Ruby Slots Casino

• Representative

8 years ago

Hi Econjar--

I'm very sorry for the delays on this, but I'm happy to tell you that your payment was sent off to our processor, yesterday. With this in mind, I would expect to see tracking, early next week (possibly sooner). As soon as I have your tracking, I'll be back to update this thread.

All the best,

Tawni

AskGamblers

• Support Team

8 years ago

Dear @Econjar,

Please keep in mind that your attachments have been removed due to the fact they were all containing sensitive personal information. Make sure to read carefully and comply with all Complaints Guidelines from now on.

https://www.askgamblers.com/complaint-guidelines

Thank you for your cooperation.

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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