Complaint #391 Ruby Slots Casino

Won't pay me says bad bank

By tacoterry

5 years ago

Message on forum

so I requested a withdrawal of $1000, on 11-9-2020 it was approved. Since then I have spoken numerous times with live chat, VIP hosts and someone named Travis Heyden. At first they told me that they no longer use Bank of America for payments, I said OK who do I need to use. I was pointed in the direction of PNC Bank, this bank is also in their drop down menu to choose from when withdrawing. Now I am getting emails stating they cant use that bank either. This makes no sense as the VIP hosts said I could use that bank, so I opened an account with them. I just want to be paid please, I have since withdrew $2000 as well that I am waiting to be approved. I cant run around opening bank accounts all over America till they decide they can use it. I followed their instructions and feel I should be paid in that account.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $1000

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

tacoterry

5 years ago

This has been taken care of thanks tawni. Consider this case closed

tacoterry

5 years ago

That will be fine, is it my btc wallet address or my bch wallet address you need?

Ruby Slots Casino

• Representative

5 years ago

Hi Terry--

I received your information and passed it on to our Payments Manager. On checking the latest notes on your account, it was noted that your PNC account is a virtual account. Unfortunately, our processor cannot issue payments to this sort of an account.

I know you're quite frustrated at this point and I want to do whatever I can to help resolve this for you. Would you be amenable to receive payment in Bitcoin? Without question, this would be fastest.

If you do not want to go with Bitcoin, I'm afraid you will have to open another bank account. If this is indeed the case, please contact me first and I'll help you find a suitable banking option.

I wish I had better news, but please know, we'll get this sorted.

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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