Requested withdrawl 04/08/2013(after combining several withdrawls into 1 big one) via bank wire and was told they were running behind because they were short-staffed and to make sure I had all my documents in order as this would cause further delays. I had faxed my documents 04/06/13 and was told after several times contacting them they didnt get them so i had to email them to manager.On 04/11 was told they got them and then it ttok another 8 days for them to be approved!
On their website it says" The time to process withdrawals is 10 – 15 business days. Payouts paid by Cashier checks are sent just twice a month - please confirm with our customer support department if you are unsure.'
It has been 19 days and still says requested! Keep getting told this message everytime I contact them:
Kathy: The time frame for withdrawals is 7-10 business days to be approved and 10-14 business days to be sent, plus the delivery time, which may vary according to processors limitations.
It is wayyyy over for it to still not be approved!
Not only that but wastold most players keep playing even though we are slow payout!? Really?? I dont want to play,just want my $2000 you owe me:( They even hadthe nerve to CALL me and say there was a fantastic offer and I could get a 250% bonus if I took some money from my withdrawl and played!!! WTH??
Tonight I did LiveChat with Olga and expressed my displeasure and got the same BS response:
The time frame for withdrawals is 7-10 business days to be approved and 10-14 business days to be sent, plus the delivery time, which may vary according to processors limitations.
Just want my money...I deposited in good faith, lost money, won money and just want my $2000 sent to me....can you PLEASE HELP?? Thank you