Complaint #650 Ruby Slots Casino

Withdrawals not paid since January 2023

By karrie

2 years ago

Message on forum

Hello,

My name is Frank < last name removed> and I have an account with Ruby Slots Casino. My username is donkeyride.

I made a withdrawal request for $2170 on 25th January 2023. I made a further withdrawal request for $2000(total $4170) on 13th April 2023. Neither of these requests has been paid despite all the required documents having been submitted.

I would be very grateful for any assistance you can give in helping me to receive these two payments.

Kind regards

Frank <last name removed>

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $4170

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

karrie

2 years ago

My complaint has now been fully resolved.
I am very satisfied with the outcome and the whole process was quick and efficient.

AskGamblers

• Support Team

2 years ago

Dear @karrie,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

karrie

2 years ago

I have received an update from ruby Slots Casino saying I can expect my payment to arrive within 5 to 7 days.
Very good news.

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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And that I just have to wait..

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So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

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