Complaint #509 Ruby Slots Casino

Withdrawal still pending approval past the 7 days the casino says it takes to get approved

By Shannon B.

4 years ago

I submitted a request for withdrawal of $2500 on the 29th of last month and of course as usual i get the same answers as every other time i have submitted a request. "Im sorry we will submit an escalation about you withdrawal." Its always the samething everytime i want to make a withdrawal i always have to wait over a month just to get it approved when they have all the necessary documents they need to approve my request. I dont understand why VIP players have to go through this everytime we request a withdrawal. You would think that since im a VIP player and always make deposits that they would try to keep me haapy as a loyal customer. Im seriously considering not making another deposit if i can't get this withdrawal approved in a timely manner because I know for a fact that there are several other casinos that take less then a week for customers to receive there withdrawal. I went through this a few months ago and several other times before that. I don't want to wait that long again.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $2500

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sb00477100

• Texas

4 years ago

I have received my payment

AskGamblers

• Support Team

4 years ago

Dear @Sb00477100,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

4 years ago

Hi Shannon--

I sincerely apologize for the difficulties you've been having with this.

I'm pleased to tell you that your payment was issued to your wallet, Tuesday: 10/12 Paid $2062 (0.03613944) + no Service Fees Bitcoin for transaction #107598883.

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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Delaying payment and splitting them

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And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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I have given the casino enough time

I feel and believe that I have given the casino enough time to make good on my winnings and that I have followed all the rules set forth.I am not looking to cause a fuss or blame or even put a bad name out there on any casino or persons that makers no sense.All I want is to collect what I won and no more.I hope I am not jumping the gun and that i have given it the proper amount of time to ask for your help.On Feb 26th 2025 I requested a withdrawl,and then again on March 1st 2025,then it was finally approved April 8th 2025 and now it is June9th 2025. I have contacted them at least five times since and have gotten no where,so this will be the third time to ask for your help in which you guys are the best.

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Then I was told it would be an additional 7-10 days to process the payment.

So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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I sent in all documents and and I still get a runaround.

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You have helped me with this problem before, so I am hoping you will get me my winnings.

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