Complaint #341 Ruby Slots Casino

Withdrawal request

By Ashly23shelton

6 years ago

Message on forum

I requested a withdrawal on January 5 they said on January 17th that my check is being processed and I will have it within 10-12 business days from the day the withdrawal was requested And told me if I didn’t get my check in the mail to check back in so I did and I have for almost 2 months now and they keep telling me that it’s in the time frame and I’ll have a tracking number by 3 Friday’s ago well I never got my tracking number and I contacted them again and they can’t seem to answer my question about when my check would really be here and they refuse to send me over to the payout specialists when requested and same as for when I asked for a supervisor. I’ve had 3 people from payouts tell me the same thing and at this point I’m sick of hearing it, not only to mention it’s now out of there time frame and I still never receive my check or tracking number. It’s so frustrating that it’s taken almost 2 months now to get my check when I should of received awhile ago, I’m tired of waiting and being told the same lies everyday

Disputed Casino Ruby Slots Casino

Reason Other

Amount $915

Discussion

AskGamblers

• Support Team

6 years ago

Dear @Ashly23shelton,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Ruby Slots Casino

• Representative

6 years ago

Hi Ashly--

Apparently you received the check before we received the tracking. According to the tracking, your payment was delivered to you, yesterday.

Again, my apologies for the delays...

I wish you all the best,

Tawni

Ashly23shelton

6 years ago

I still never got paid and they said that complaining won't get me no where. They have some awful people who work there and there supervisors won't do anything about it. I feel like they scam us out of our money but I will get my money

AskGamblers

• Support Team

6 years ago

Dear @Ashly23shelton,

Thank you for your cooperation.

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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