I submitted a withdrawal request for $547 on 4/17/21. Request ID 3496918. I have contacted ruby slots on 4/26/21 to check on the status of my refund and was told that the withdrawal team would be handling it shortly and that they have 5-7 business days to review and approve the withdrawal. On 5/1/21 I was told that that my withdrawal request had been escalated to the appropriate department. On 5/5/21 I spoke with someone again and was told that they would personally check on the status of my withdrawal and get back with me within 24 hours. Never heard back anything, so I contacted them again on 5/7/21 and was told that they escalated the request to the appropriate team.
My withdrawal request is still showing that I can cancel it. I know from past experiences that that means nothing has been done with it. It is always a hassle to collect winnings from them. It is very disappointing. Attached all chat conversations.