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Withdrawal Delay


I was sent an email offering $ 50 dollars bonus without deposit, I completed the wager and I won $ 100,40, I sent my documents and it was approved on 10/15/2018 and so far no cent has been deposited in my neteller account, ja I sent an email asking about the time it takes to withdraw, I just received an email saying they would respond in 5 days so far I have not received any emails, I only received emails with a bonus offer if I deposit, as I will deposit ? if not what I won paid me ironic no?

Discussion

User name

Dear @ALAMSPACEk,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi Alam--

I've looked into your issue and unfortunately, you are not entitled to the withdrawal, due to country restrictions. The free chip you received was for a Welcome Bonus--players from Portugal (which you are from) are not permitted to withdraw from Welcome Bonuses.

Please see the restrictions relating to your country, here: https:­//c­hat­win­dow.in­fo/­ter­ms/­cou­ntr­ies­-gr­oup­-1.pdf

All the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442
Avg. Amount $3,742
Avg. Complaint Duration 15 days
Avg. Response Time 3 days

Ruby Slots Casino Complaints

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Delaying payment and splitting them
I won over $8000 a few months ago I had a long process to go through. They didn’t accept my documents I finally got verified and now my first withdrawal of course he said you can only do $2500 at a time they split that into two 1250 payments when I set for one full 2500+ they took out a fee and said they are going to charge me another fee on the other 1250 when that comes that I have to wait 7 to 10 business days for each approval through the casino and 7 to 10 days of their money baking system to send the money so that’s a full month each time I have multiple payments coming and I requested them all in the middle of November and they are with holding my money and not sending that money as promised everything was approved. Everything was verified and I’m not receiving my payments. I have all kinds of chats that said I will get them directly one after another and that I would not have to have the timeframe waited in between now they’ve decided even split them saying it was due to their third-party payment company and I said if that’s the case, why do I have to wait another 7 to 10 days for the other have to be approved that if it was the payment company that split it they are just delaying my payments intentionally I have chatted over and over and I have all chats to proof I would like this looked at plus all the extra fees that are gonna be charged if they split and they said they can also split every request of mine if need be and charge me extra fees if need be this is just an intentional delay. I would like this addressed please.
Status solved Resolved
$8,006