Complaint #268 Ruby Slots Casino

Withdrawal Approvals Stopped

By Christy B.

7 years ago

Message on forum

On January 4, 2019 I submitted $10,000 in withdrawal requests. After back and forth with documents, my first withdrawal request was finally approved on 1/18. 9 business days after request.

Now, nothing. Based on their timelines, the next one shoul have been approved on 1/29. When it wasn't, the VIP department submitted an escalation. Still nothing.

It now has been 10 business days and no response. What is a valid timeline to expect approvals to happen, and hence payments?

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $9625

Discussion

AskGamblers

• Support Team

6 years ago

AskGamblers Complaints Team has been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

AskGamblers

• Support Team

7 years ago

Dear @cburbank,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know when/if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

cburbank

7 years ago

Thank you so much Tawni for resolving my issue!

Christy

Ruby Slots Casino

• Representative

7 years ago

Hi Christy--

I'm happy to tell you that your final withdrawal was sent off to our processor, Friday: 2/15 Paid $2500 + no fees for transaction #67305405. I would expect you'll find the funds in your account towards the end of this week.

As always, I wish you the best!

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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Once again payment being delayed

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Delaying payment and splitting them

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Runaround from Ruby Slots again

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And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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I sent in all documents and and I still get a runaround.

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You have helped me with this problem before, so I am hoping you will get me my winnings.

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