On April 2, 2013, I sent the required authorization form and documents to email email@example.com and was told it was not received to sent it manage[email protected]ubyslots.com which I did on April 4, 2013. I have been chatting with them on several occasions and have been told it was escalated and should be taking care of. I have been giving timeframes from within 24 hours and now any day now or by this friday. I am at a point that I no longer have any faith in what I am being told. I, in good faith played at their casino and was happy until I had to withdraw. It is a nightmare. I am beginning to see why people complain about this casino. I played at another casino and it only took a couple of days which included the verification and withdraw process. I would appreciate any assistance. Thank you.