Complaint #274 Ruby Slots Casino

Winnings not received yet

By Enienaber

7 years ago

Message on forum

I requested a withdrawal of $900 on 1/31/19. Approval of withdrawals are supposed to take 7 to 10 business days. Mine was approved for $834 on 2/21/19 well past the 10th business day. Withdrawals are supposed to be sent 7 to 10 business after approval. It has now been passed the 10 business days and I speak with someone today and they requested information from me that I have already supplied several times before and that she was going to “Escalade” it to the appropriate department. I asked her how long that would take and she said she unable to tell how long it would take. So it has been close to a month and a half and still have not received my winnning and now I have no idea when it will be happening nor could they provide me with how long it would be. Very frustrating

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $834

Discussion

AskGamblers

• Support Team

7 years ago

Dear @Enienaber,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Ruby Slots Casino

• Representative

7 years ago

Hi Emily--

I've checked on your account and I see from the tracking that your payment was delivered to you, March 19th. Can you please confirm with AskGamblers that you've received this?

Much appreciated,

Tawni

AskGamblers

• Support Team

7 years ago

This complaint has been reopened as per Ruby Slots Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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And that I just have to wait..

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All my information has been verified with them, so there is no reason for this delay...

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