Complaint #407 Ruby Slots Casino

Was paid with fraudulent check

By bpederson2006

5 years ago

I initially requested 2 withdrawals in August 2020 one for $2500 and the other for $1900. The first one, although very slow did arrive in October and was able to be deposited without an issue. The 2nd check for $1900 took a while longer but eventually showed up the middle of November. I deposited it and my bank accepted it. Then about a 10 days later my bank called me and told me that the check was associated with a fraudulent so they had to reverse the deposit from my account. This caused all kinds of problems, I ended up with overdrafts and it really put me in a bind. I contacted Ruby Slots snd they told me to take a picture of the front and back of the check and email it to the email address they gave me, which I did. A couple weeks went by and I hadn’t heard anything back so I emailed but no response, waits a few days and emailed again, no response. Since then I have spent severa sessions on chats and every time I get the runaround or get told the check takes 7-14 business days to arrive, every time I tell them it’s been 20, 30, 40, 50 business days. I keep getting the runaround and am sick of it. I shouldn’t have to waste time out of my busy schedule trying to track down money that they sent me out of a fraudulent account. I just want my money. Please help!

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $1860

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

5 years ago

Dear @bpederson2006,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

bpederson2006

5 years ago

Thank you. I appreciate it!

Ruby Slots Casino

• Representative

5 years ago

Hi Brady--

I apologize for the difficulties you've been experiencing with this.

You'll be pleased to know that your payment has been re-issued and was sent to our processor, yesterday: 2/3 Paid $1610 + $250 stop payment fee + no Service Fee for transaction #94597484. I would expect you'll find the funds in your account early next week (possibly sooner).

All the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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And that I just have to wait..

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All my information has been verified with them, so there is no reason for this delay...

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