Ruby Slots Casino - Waiting to be paid and no reply from VIP support for 5 months

I am still waiting for contact from the man at ruby slots

Hi John--

I've checked on your account and it appears that the funds were returned to your playing account while our Documents Department were sorting everything out.

I'd like to ask that you request the withdrawal again. Don't worry--you won't have to wait through a further pending time. As soon as I see you've requested your withdrawal, I'll arrange for your withdrawal to be approved and paid.

All the best,

Tawni

hey I just did that withdraw again

Hi John--

You'll be happy to know that your withdrawal has been approved and your payment is scheduled to be issued, tomorrow (Wednesday).

Once I have the transaction details for the payment, I'll be back with another update.

Tawni

I got that payment. I done another withdraw today for $2500.

Dear Ruby Slots Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi John--

I've added your new withdrawal to my watch list, to ensure this will be paid within the normal timeframe. As this is not delayed and your delayed payment has been issued, I'd like to ask that this complaint be closed as resolved. If your new withdrawal is delayed in any way, you are always free to open a new complaint.

I wish you all the best,

Tawni

Okay dude sure we can do that way. I close my complaint on the understanding that Ruby Slots is going to continue to process my remaining withdrawals.
Big respect to Ask Gamblers for your help.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.