Complaint #429 Ruby Slots Casino

Waiting for withdraw for nearly a month

By Bsturd1012

5 years ago

Verified my account around March 20th, 2021.

Withdrawal submitted March 30th, 2021

Amount of withdrawal : $2005.75

I’ve been receiving the runaround from their customer service team For nearly a month but they still have not approved any of these for payout. It’s not a document/verification issue as I’ve recently received payouts from other winnings.

They simply will not approve payouts nor will they tell me why or when it might happen.

I’m tired of their “escalation” song and dance which never amounts to anything. They apologize profusely and still provide no useful information.

Please help mediate a solution with this casino to pay their obligations once and for all.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $2005.75

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Bsturd1012

• 1 reviews

5 years ago

Received. 0.0299168 ($1637.00)

Status : completed

Bsturd1012

• 1 reviews

5 years ago

Still no deposit into my wallet. I was really hoping today was the day. 🥺

Brandon

Bsturd1012

• 1 reviews

5 years ago

Sounds good, Tawni.
You're one of the good ones.

I did see it was approved for withdraw on the 22nd or so, but if you can push the payment to be issued to my wallet by Tuesday that would be fantastic.

I appreciate you.

Brandon

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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You have helped me with this problem before, so I am hoping you will get me my winnings.

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