Complaint #626 Ruby Slots Casino

Verification Delayed

By treessa

3 years ago

Originally on September 23, 2022, I submitted all my necessary documentation to get authorized. After a few days, I had spent my 200.00 that I had won, so I never pursued why it never got authorized then. Roll ahead to just before Christmas, when I was playing and got up to 400.00. Went in to authorize and I keep getting an error in My Documents. On Dec 21, 2022 I sent them the screen shot. I did get an auto reply with a case number: You case number is 152030705 for future reference. I then just emailed them again all my documentation on Dec 23, 2022. Sent it to documents@rubyslots.com. I have not heard anything from them at all. I understand they are busy this time of year, but even something telling me they are working on it would be nice. Not hearing back is driving me crazy.
TY

Disputed Casino Ruby Slots Casino

Reason Verification issues

Amount $100

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

treessa

3 years ago

I did get the 100.00 yes, and assumed it was a limit on what I could cash out since I won it on a free Christmas chip Ruby Slots gave me. TY Tawni. This complaint can be closed.

AskGamblers

• Support Team

3 years ago

Dear @treessa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

3 years ago

Hi Theresa--

I apologize for the delay in coming back to you.

I'm pleased to tell you that your payment was issued to your wallet, Tuesday: 1/31 Paid $100 (0.0043254) + no Service Fees Bitcoin for transaction #120045727.

Regarding the shortfall from your requested amount, this is because you built your withdrawal using a free chip. The maximum cash out on the free chip is $100, and as such, was paid to your wallet.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I requested a $1950 withdrawal

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

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Once again payment being delayed

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Delaying payment and splitting them

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And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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I have given the casino enough time

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I was withdrawing $508 after my bonus was removed.

I was told 7-10 business days. So on the 22nd, I should have received my payment.

Then I was told it would be an additional 7-10 days to process the payment.

So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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Ruby slots payment

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I sent in all documents and and I still get a runaround.

You can deposit over and over again, but when it's time to get paid problems starts.

You have helped me with this problem before, so I am hoping you will get me my winnings.

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