Complaint #572 Ruby Slots Casino

Unreasonable delay after completing all the required documentation

By Qgcole

4 years ago

Message on forum

I made a payout request on 5/9/22 after completing all the required documentation. Upon checking on status today I am being told there is missing information and there is not! I submitted the information twice and now they are requiring I submit again, which I did today.

I know this is the start of the runaround that takes weeks to be resolved and I would like my payout in the timeframe promise.

I would greatly appreciate your assistance in getting my payout as soon as possible.

Thank you in advance

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $1074

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Qgcole

4 years ago

I have received the payment and thank you and appreciate your assistance.

AskGamblers

• Support Team

4 years ago

Dear @Qgcole,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

4 years ago

Hi Shannon--

I'm pleased to tell you that your payment was issued to your wallet, last week: 5/27 Paid $1074 (0.03700994) + no Service Fee BTC for transaction 112729372.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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