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Ruby Slots Casino - Unpaid & account shutdown

RESOLVED
Complaint Info
Disputed casino Ruby Slots Casino
Reason Account closure
Posted on November 18, 2018

Recently I received an email from rubyslots.com for a no-deposit bonus so I accepted and went on the beat the required wager and was left with 100USD that I can withdraw. Then during the verification process out of nowhere my account is shutdown without an explication. I've sent multiple emails asking what's going on without a reply and am unable to access live chat it will only give me the option to send emails. Any help would be greatly appreciated! Thanks!

Posted on November 22, 2018

Hi Brent--

I've checked on your account and found that you have opened several accounts, which is strictly against the casino's terms and conditions:

https:­//w­ww.r­ub­ysl­ots.co­m/t­erm­s-a­nd-­con­dit­ion­s.php

General Terms & Conditions for Membership

5. Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.

--

As a result, all funds have been voided and the accounts involved, banned.

I've forwarded all evidence to AskGamblers management for verification.

Tawni

AskGamblers
Posted on November 22, 2018

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Ruby Slots Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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