Complaint #293 Ruby Slots Casino

Two withdrawals continuously delayed

By Jeff G.

6 years ago

Message on forum

I submitted a 2500USD withdrawal on 23 May 19 and a 1800USD withdrawal on 30 May 19. I checked in on early June 19 to get an update and was advised it was too soon and that my documents would be expiring in two weeks but it didn't matter for these as I was within the 9 months time frame. I check back in two week later and was told nothing had progressed as I now needed to update my documents even though both withdrawals were already approved (a quick email would have been nice), after several days of back and forth they finally informed me they had what they needed. My 2500USD withdrawal was sent to the processor on 23 June 19 (Sunday?) and I was told it would hit my bank in a couple of days but they wold not start processing my 1800USD for a couple more weeks!!! Regardless of the enormous time I have spent trying to resolve this and the continuous conflicting information I receive when I contact them via chat - I would truly appreciate both my withdrawals in my bank account!!! It has been several weeks, this is infuriating and inexplicable. Ruby Slots, please deposit my funds into my account without further delay or excuses.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $4300

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Guiggy

• United Kingdom

6 years ago

I received the deposit today after expediting and getting Tawni involved - still took almost 7 weeks - Ruby, you guys gotta pick up the pace and/or follow your T&Cs. Thanks, resolved!

Ruby Slots Casino

• Representative

6 years ago

Hi Jeff--

Our processor is a bit backlogged, however, I would expect the payment should reach you any day now.

I'll check the processor detail when it gets in today to see if we have confirmation its been completed on their end. I'll be sure to keep you updated.

Tawni

Guiggy

• United Kingdom

6 years ago

Tawni, still nothing in my bank! What is the delay?

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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Delaying payment and splitting them

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On 06.28.25, I won $4000 & I requested 2 withdrawals of $2500 & $1500. The $2500 was approved on 07.15.25 & I received payment for it but am now getting the run around for the $1500. I have contacted support several times and keep getting told that it has been escalated.

And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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I sent in all documents and and I still get a runaround.

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You have helped me with this problem before, so I am hoping you will get me my winnings.

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