Complaint #416 Ruby Slots Casino

Two weeks and still getting the runaround

By Mwaldron1024

5 years ago

I would not deposit a penny in this place, on the offchance you do win some substantial win you would like to withdraw they make you give a ton of sensitive information and keep giving you the runaround. I made a $80 deposit, ended up winning over 3k put back about $600 and ended up wanting to withdraw the other $2400. It’s been nearly two weeks, every time I talk to them they keep telling me 3-5 business days. It shouldn’t take nearly two weeks to process a Bitcoin payment. The TnC regarding withdrawals doesn’t even give a timeframe for Bitcoin withdrawals and says it’s the quickest way to receive and deposit funds. When I speak with their online chat they send me the same paragraph over and over again, claiming each withdrawal is reviewed on a case by case basis and to keep waiting another week, I was told today for the third time that it will be another week. I did not use a bonus to play, I just think they will keep giving me the runaround every time I inquire. At one point I was told to just wait later in the day. That was three days ago. Don’t bother putting in money because you won’t be able to withdraw.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $2400

Discussion

AskGamblers

• Support Team

5 years ago

Dear @Mwaldron1024,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

5 years ago

Hi Meriya--

I apologize for the frustration you've experienced with this.

You'll be pleased to know that your payment was issued to your wallet, Thursday: 3/25 Paid $2400 (0.04676747) + no Fees Bitcoin for transaction 101089186.

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the very best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I requested a $1950 withdrawal

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Ruby Slots casino then began denying the withdrawals.
I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

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Once again payment being delayed

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Delaying payment and splitting them

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Runaround from Ruby Slots again

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And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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I was told 7-10 business days. So on the 22nd, I should have received my payment.

Then I was told it would be an additional 7-10 days to process the payment.

So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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I cashed out $2200. I have yet to receive it.

I sent in all documents and and I still get a runaround.

You can deposit over and over again, but when it's time to get paid problems starts.

You have helped me with this problem before, so I am hoping you will get me my winnings.

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