Complaint #675 Ruby Slots Casino

Two delayed payments

By yibbl88

2 years ago

I am waiting for payment for two withdrawals, both requested on 01/04/2024. Due to casinos withdrawal limitations, this request had to be split into two withdrawals.

Withdrawal 1 was fully approved on 1/12/2024 but has not yet been paid out. Withdrawal 1 is for $2,000.00.
Withdrawal 2 is yet to be approved but was also requested on 1/04/2024 in the amount of $1,773.31.

I was first told my withdrawal would be processed in 7-10 business days, then I was told it would be approved within 7 business days and paid out 5 days after approval.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $3773.31

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

yibbl88

2 years ago

I have received my payout and this can now be closed!

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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Delaying payment and splitting them

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And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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I sent in all documents and and I still get a runaround.

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You have helped me with this problem before, so I am hoping you will get me my winnings.

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