Complaint #546 Ruby Slots Casino

Starting to get runaround on payout request

By Qgcole

4 years ago

Message on forum

I requested an $1100 payout on 1/23/22. On 2/1/22 I chatted with a rep requesting status. I was told my request was recorded and all required info was on file.

I was told to come back in 24 hours. I came back 24 hours later and was then told to check back in another 24 hours.

I was then told also my payout details were not on file. I advised that they were on file. They are required when the withdrawal is first requested and the person I chatted with yesterday advised nothing else was needed. I was then asked for the last 4 of the bitcoin address, which I supplied. Finally, I was told that they had everything they needed and that I should check back after 24-48 hours.

I have been thru this before and because the 7 business days have passed I know I am going to keep getting put off 24 -48 hours at a time for an extended period of time. And, I would like to get my payout within the time frame that is advertised.

I would appreciate your assistance.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $1012

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Qgcole

4 years ago

Thank you for your attention & response. I have received my payout and am satisifed with the outcome.
Appreciate you

AskGamblers

• Support Team

4 years ago

Dear @Qgcole,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

4 years ago

Hi Shannon--

I'm sorry for the difficulties you've been having with this.

I'm pleased to tell you that your payment was issued to your wallet, Friday: 2/4 Paid $1012 (0.02698889) + no Service Fees Bitcoin for transaction #110709735.

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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