Complaint #280 Ruby Slots Casino

Payments not sent to processor

By Gg334ggCgmLR

7 years ago

I have two outstanding payouts via wire transfer that have been approved by the casino but have yet to be paid out, in fact they have not even been sent to the payment processor yet even though it is far beyond the time frame promised on the casino's terms and conditions page. I requested both payouts in March and they were finally approved in April, specifically both on 4/4/19. One payout was for $950 and the other was for $800, for a total of $1750. Every time I contact support they say they are having processor delays and promise to escalate the situtation but I still havent gotten my money, nor can they give me a reason why they haven't sent the payments to the processor or a date that they will send them. I was hoping Askgamblers could help me resolve this issue. My account has been verified with the casino and I have sent their payment center my bank information multiple times. I can provide askgamblers with any documents needed to confirm this, I really would appreicate the help getting my payouts sent. Thank you for your time and consideration.

George

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $1750

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Gg334ggCgmLR

7 years ago

Dear AskGamblers,

I have received the money, you can close the complaint. Thank you again Tawni for all your help!

AskGamblers

• Support Team

7 years ago

Dear @Gg334ggCgmLR,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Ruby Slots Casino

• Representative

7 years ago

Hi George--

I've checked the processor notes and I see this was confirmed as completed on the 5th. I would expect by now that the funds have reached your account--can you please confirm?

Much appreciated,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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