Complaint #557 Ruby Slots Casino

Payment delay

By Shell1510

4 years ago

I am a VIP player. I requested a withdrawal on 2/14/22 for $2000. Request id# 4005194. Withdrawal method is Bitcoin. I have chatted with customer service everyday about this. They have escalated my claim 3 times so far. I've emailed them 3 times about this matter also.

I haven't received an update or a phone call or even an email back from them.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $1682

Discussion

AskGamblers

• Support Team

4 years ago

Dear @Shell1510,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

4 years ago

Hi Michelle--

I apologize for the frustration you've been experiencing with this.

I'm pleased to tell you that your payment was issued to your wallet, Wednesday: 3/2 Paid $1682 (0.03851898) + no Service Fee Bitcoin for transaction #111363210.

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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