Hello, I hope that you can be some assistance to me because I seem to be getting no where with repeated phone calls and e-mails regarding this matter.
On Ruby Slots website, it states "Standard withdrawals will either be accepted or declined within 7-10 business days of the withdrawal request."
I currently have 12 withdrawal requests that have yet to be addressed dating back to 8/23/13. I will be happy to provide you with more details should you need it.
Here is a listing of the requests:8-23-13 $550, 10-10-13 $500, 10-21-13 $400, 10-23-13 $586, 11-4-13 $450, 11-7-13 $400, 12-18-13 $450, 12-22-13 $600, 12-26-13 $476, 12-31-13 $450, 1-3-14 $310, 1-10-14 $470. All of these have yet to be even approved or declined. They are averaging paying me 1 withdrawal about every 1 1/2 months and keep giving me the runaround about how their processors can only handle so much per month. The thing that is even more irritating although it is no fault but my own is that I have deposited quite a bit more than what these withdrawal amounts are for and they have now restricted my access to be able to use any promo coupons with my deposits which I understand they have the right to do, but if that is the case they should at least work on getting me paid off first. I have sent numerous emails to [email protected] casino and have received the full spectrum of excuses for why it is taking so long but the replys always end with "Don't Worry, you will receive your money" well I probably will but at this rate we will already be into the year 2015!! I would deeply appreciate anything that you can do to facilitate payment on these. Thank you for your time.