Complaint #425 Ruby Slots Casino

Once again

By David H.

5 years ago

Hello,
—On March 11th I submitted a request for a withdrawal in the amount of $800.
—On March 12th I submitted a request for a withdrawal in the amount of $250.
—On March 28th I submitted a request for another withdrawal in the amount of $501.44

I’ve been receiving the runaround from their customer service team For more than a month but they still have not approved any of these for payout. It’s not a document/verification issue as I’ve recently received payouts from other winnings.

They simply will not approve payouts nor will they tell me why or when it might happen.

I’m tired of their “escalation” song and dance which never amounts to anything. They apologize profusely and still provide no useful information.

Please help mediate a solution with this casino to pay their obligations once and for all.

Casino username—Davidh728

Thank you

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $1551.44

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

davidh728

• California

5 years ago

Tawni,

You are worth your weight in gold. I don't know what we would do without your assistance.

Thanks again!

AG we can consider this closed.

Much appreciated.

Davidh728

Ruby Slots Casino

• Representative

5 years ago

Hi David--

I sincerely apologize for the frustration you've experienced with this.

You'll be pleased to know that your payment was issued to your wallet, earlier today: 4/19 Paid $1304 (0.02321613) + no Service Fee BTC for transactions 101883402 ($658), 101883410 ($250), 101883428 ($396).

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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