Ag Awards

Ruby Slots Casino - Not Paid Owed Funds

Complaint Info
Disputed casino Ruby Slots Casino
Reason Declined payment
Amount $ 100
Posted on September 17, 2019

I submited a withdraw for 100 dollars 07/15/19. The withdraw was denied because they stated I had not submitted required documents when I had. I have emails to prove it. So i submitted another request. They refused to send the money to my bank account after it was approved so i requested a check. I have chats to prove this. I have sent multiple emails and the only response i get is automated stating I will here from someone in 5 days and I never do. Now I am not able to live chat anyone and the only option I have is email. No one responds to emails. I have been waiting since July for a payment.

Posted on September 21, 2019

Hi Jasmie--

I apologize for the difficulties you've been experiencing with this.

You'll be pleased to know that your payment was sent off to our processor, Wednesday: 9/18 Paid $100 + no Service Fee Check for transaction #78635172. I would expect to have tracking towards the middle of next week--as soon as I have this, I'll be back with an update.

Have a great weekend,


Posted on September 24, 2019

Dear @Jasmiew123,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on September 25, 2019

Thank you I have received the funds via fed ex I just need to deposit them.

Posted on September 25, 2019

Dear @Jasmiew123,

Since you confirmed the receipt of your check, AskGamblers Complaints Team consider the complaint as resolved and it is being officially closed now. Feel free to contact our team and request complaint's reopening in case the check does not clear as expected.

Thank you all for your cooperation.

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