Ag Awards

Ruby Slots Casino - No response to payout

Complaint Info
Disputed casino Ruby Slots Casino
Reason Other
Amount $ 1400
Posted on November 1, 2019

I have emailed the casino on several occasions about a refund and docs that I have sent. Several attempts have lead to nothing. I have sent the docs but all I get is an auto email to respond to this email with any further information. You guessed it no response. I want what is die to me which is$1400. I also contacted them because I was unable to load any money to play further no response once again. I want this problem to be resolved. I win fair and square.

Posted on November 5, 2019

Hi Cherie--

I've looked into your account and it appears that the deposit you made on 10/19 (which you built your withdrawal from), was ultimately declined by your bank and the funds were uncollected.

Because of this, the casino has declined your withdrawal request.

If you are able to show proof that this is inaccurate (you'll need to provide your bank statement showing the transaction did go through on your end), then of course, we will honor the withdrawal. Without this, unfortunately, the declined withdrawal will remain in place.


Posted on November 9, 2019

Dear @Cherieirons2,

Please let us know if you have cooperated the casino and sent the required paperwork. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

By subscribing you are certifying that you are over the age of 18.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy