Complaint #511 Ruby Slots Casino

Left unpaid for weeks, waiting on $105.70

By Bsturd1012

4 years ago

I issued a withdrawal of $105.70 from Comp Points winnings. Playthrough and everything was met. (Max Cash out is $100)

I issued this withdrawal on the 14th of September. I'm still waiting. This isn't the first time I've successfully withdrawn, so I shouldnt have to wait this long. I am fully verified.

I have contacted support multiple times and all I get is the same old escalation song and dance. It's time this gets resolved.

Date

9/14/2021 3:15:56 PM

Method

Bitcoin

Amount

$ -105.70

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $105.7

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

4 years ago

Dear @Bsturd1012,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

4 years ago

Hi Brandon--

I apologize for the frustration you've been experiencing with this.

I'm pleased to tell you that your withdrawal was issued to your wallet, Thursday: 10/14 Paid $100 (0.00167658) + no Service Fees Bitcoin for transaction #107683691.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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