Complaint #635 Ruby Slots Casino

Lack of the casino communication

By Frank W.

3 years ago

Message on forum

I filled out withdrawal form and the form then got submitted independent and was supposed to be done within 7 days. And then a few days later after asking them every day from the 7 Days onward I finally got a response that said that I didn't submit all the information with the withdrawal, but it doesn't let you move forward without the information so wouldn't be impending if I didn't do so.

Now of course it has to go through approval again before it can be sent to me and I just feel like by them not being honest about me submitting all that information.

I don't know what else they may be dishonest about moving forward.

Disputed Casino Ruby Slots Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

3 years ago

Dear @Warnerjf87,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Ruby Slots Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Ruby Slots Casino

• Representative

3 years ago

Hi Frank--

I sincerely apologize for the difficulties you've been encountering.

I've reviewed your account and I do see that we are missing a copy of a current utility bill in your name. This bill must be sent to the address we have on file for you and must be in your name.

I've attached my email address for you to use--please send this directly to me. As soon as I receive this, I'll pass this on for your account to be updated.

Much appreciated,

Tawni

AskGamblers

• Support Team

3 years ago

Dear Ruby Slots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

3 years ago

Dear @Warnerjf87,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Ruby Slots Casino Complaint Stats

Resolved 430 / 443

Avg. Amount $3,737

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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After two months no movement on my many requested withdraws

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Violation of payment terms

I have nine (9) withdrawals that were submitted on 06/18/26 for a total of $22,000.00. Withdrawal number 113344659 was a Coindraw withdrawal for $2,000.00 that was denied without explanation and withdrawal number 113344665 is a bitcoin withdrawal that previously had an approval date of 07/02/26. The approval has now been removed and all of these withdrawals are beyond the stated time frames for being approved and paid according to the terms and conditions. This platform is part of a group of platforms accessed through Inclave.com that are constantly violating their payment terms and conditions and engaging in unethical business practices against its players. My player hosts had recently informed me that I was given VIP 5 status which is their highest VIP level which would grant me the maximum limits for withdrawals on my accounts. Now my account shows as restricted and that I am part of an excluded player class. The actions of this platfrom are blatant fraud and they need to approve and issue payment immediately. Furthermore, gaming regulators need to take a serious look at their actions and regulatory compliance.

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Late payment at Ruby Slots

My withdrawal request of $1400.00 USD was approved on June/10/2026.
I have not received my payment yet. I am a Level 5 VIP!!! When it comes to VIP you can’t go higher than that. Why do I have to come here to get paid?
Supposed to have fast withdrawals so why are my payments constantly late?
I’d appreciate some assistance!

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I requested a $1950 withdrawal

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Withdrawals declined without explanation

I won 15,250usd and did some withdrawals in 2023, a few of which were paid to me, but
Ruby Slots casino then began denying the withdrawals.
I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

Unresolved

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Once again payment being delayed

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Delaying payment and splitting them

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And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

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I was told 7-10 business days. So on the 22nd, I should have received my payment.

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Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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