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Ruby Slots Casino - I just want be paid what I won

RESOLVED

Complaint Info

Disputed casino

Ruby Slots Casino

Amount

$ 1626

Campbc13 Ohio
Posted on December 18, 2021

I am so disappointed in Ruby Slots. I won using a No Rules Bonus. All verification was sumitted and accepted back in early November. After two attempts to submit payment info, waiting the entire waiting period for approval each time, they finally approved the withdrawal Dec 8th. I have been in contact with them almost every day since December 8th to follow-up. At no point did any representative tell me there were issues on their end with my bank not being a wire transfer option for them. Today, day 7, they say your bank is not an option for wire transfer for us. Please provide an alternative bank and we will review again. My bank is one of the largest banking institutions in the country and yes they accept international wires! SWIFT Code was provided. This is beyond unfair and why I have not deposited with them since. Please help me collect my winnings. I have all of the screenshots to prove all of this. They say provide an alternative option, but I don't have an alternative option. This is very unfair the hoops that they make you jump through to collect payment.

Campbc13 Ohio
Posted on December 18, 2021

Update: I opened an international account and provided them with account details today, December 18th. Representative said he transferred the details to the relevant area and that I have to wait 3-5 days for review, yet again. Sigh. I guess getting the money before Christmas is out, sadly. And the payout is actually 1626.00. The complaint says 374 but that is the amount that they deducted for the bonus given, apparently, even though I played a no rules bonus. They also moved me from a VIP to an Advanced Skill player and took away my 100.00 free chip. Well, the reason I haven't deposited is because it is too difficult to get your winnings. If it wasn't like that I would have made several deposits by now. Please, Ruby Slots, respond to this and do the right thing.

Posted on December 22, 2021

Hi Christina--

I sincerely apologize for the difficulties you've been having with this.

Unfortunately, our processor is unable to issue payments to Wise Bank, as this is an electronic account--accounts must be with a brick and mortar institution.

I would like to have this resolved for you as quickly as possible and the simplest/fastest way to do so is to have the payment issued in Bitcoin. If this works for you, please send me your crypto address (I've attached my email address for you to use).

Much appreciated,

Tawni

Campbc13 Ohio
Posted on December 22, 2021

Hi Tawni.

I have sent the information to your email as requested. Still not satisfied about having to be paid in Bitcoin, but, I appreciate your response and effort.

AskGamblers
Posted on December 25, 2021

AskGamblers Complaints Team has been informed that Ruby Slots Casino representative might not be able to respond to ongoing complaints in the next couple of days, therefore the time frame is being extended with another 96 hours.

Campbc13 Ohio
Posted on December 26, 2021

Update 12/25/21 - This issue has been resolved. Money was paid via Bitcoin.

AskGamblers
Posted on December 26, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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