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Ruby Slots Casino - HAPPYHALLOWEEN Bonus but not for the Netherlands ?

Complaint Info
Disputed casino Ruby Slots Casino
Reason Bonus terms violation
Posted on May 16, 2014

Correct me if I'm wrong.

I have used as a new member the happyhalloween coupon.

I did pretty well but never could see how much I do have to play for the $100 cash out.

So I asked by Live Chat.

I was just playing for fun.

I have a restricted country.

Pardon me , Netherlands ( Europe ) accepted.

So I think I already played through the wagerer limits.

Please explain

Posted on November 10, 2013

Dear player

I will look into this matter and will get back to you soon


Cindy < surname removed >

Posted on November 12, 2013

Dear Player:

On 11/1/2013 3:25:34 AM you redeemed Free Chip with Code HAPPYHALLOWEEN

On 11/1/2013 6:16:12 AM you redeemed Free Chip with Code FREEBEES50

Please keep in mind that: http:/­/ww­w.p­lan­et7­cas­­m/t­erm­s-c­ond­iti­ons.php

1) Players are not allowed to redeem more than 2 Free chips in a row according to the Casino Rules.

"Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus."

2) Players from Netherlands are restricted to play without receiving promotional offers from the casino.

Best regards

AceRevenue Team

Posted on November 12, 2013

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Ruby Slots Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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