Complaint #37 Ruby Slots Casino

HAPPYHALLOWEEN Bonus but not for the Netherlands ?

By searcher

12 years ago

Message on forum

Correct me if I'm wrong.

I have used as a new member the happyhalloween coupon.

I did pretty well but never could see how much I do have to play for the $100 cash out.

So I asked by Live Chat.

I was just playing for fun.

I have a restricted country.

Pardon me , Netherlands ( Europe ) accepted.

So I think I already played through the wagerer limits.

Please explain

Disputed Casino Ruby Slots Casino

Reason Bonus terms violation

Discussion

AskGamblers

• Support Team

12 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Ruby Slots Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Ruby Slots Casino

• Representative

12 years ago

Dear Player:

On 11/1/2013 3:25:34 AM you redeemed Free Chip with Code HAPPYHALLOWEEN

On 11/1/2013 6:16:12 AM you redeemed Free Chip with Code FREEBEES50

Please keep in mind that: http://www.planet7casino.com/terms-conditions.php

1) Players are not allowed to redeem more than 2 Free chips in a row according to the Casino Rules.

"Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus."

2) Players from Netherlands are restricted to play without receiving promotional offers from the casino.

Best regards

AceRevenue Team

Ruby Slots Casino

• Representative

12 years ago

Dear player

I will look into this matter and will get back to you soon

Regards

Cindy < surname removed >

Ruby Slots Casino Complaint Stats

Resolved 428 / 441

Avg. Amount $3,746

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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And that I just have to wait..

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So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

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