Complaint #403 Ruby Slots Casino

Giving Me The Run Around With $1,200 Payment

By marvin w.

5 years ago

Message on forum

On 12/02/20 After a big hit,the I requested a withdrawal of $1200.42. I asked for a payout in the form of a check because my bank does process international checks. I was informed that for whatever reason they chose, a check could not be issued. I then sent them the information to deposit my winnings into my bitcoin wallet. On 1/07/2021, in my account file I noticed that my withdrawal had been approved then declined. I have sent all documentation, plus they requested me to do a Hoo Yu identity verification which I completed I feel as though they are giving me the run around to avoid payment. Please help me with this matter as this is getting old.

Disputed Casino Ruby Slots Casino

Reason Declined payment

Amount $100

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

fulton2016

• Mississippi

5 years ago

Thank you for clearing this matter up. I did receive the money. so I now consider my complaint closed.l

AskGamblers

• Support Team

5 years ago

Dear @fulton2016,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

5 years ago

Hi Marvin--

Please don't shoot the messenger...

This withdrawal was actually paid, earlier this month: 1/8 Paid $100 (0.00262866) + no Service Fee Bitcoin for transaction 98555237.

The withdrawal you built up came from a $100 free chip. The terms on this free chip is a maximum withdrawal of 1x, so this is why you received only the $100 payment.

I'm very sorry for the disappointment with this.

All the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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And that I just have to wait..

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All my information has been verified with them, so there is no reason for this delay...

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Then I was told it would be an additional 7-10 days to process the payment.

So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

This is after they told me I withdrew via CoinDraw and not Bitcoin.

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I sent in all documents and and I still get a runaround.

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You have helped me with this problem before, so I am hoping you will get me my winnings.

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