Complaint #477 Ruby Slots Casino

Gimme my gems

By james m.

4 years ago

Hi. I really love playing Ruby slots. I've spent a lot of money there. Today I am filing complaints about 4 delayed payments. I hate to file a complaint, as I have been paid by this casino for past wins but It's just taking entirely too long to get the request approved and paid. For the past 4 months, I'm spending more time trying to get my winnings paid than I am actually playing. My complaint with Ruby slots covers 4 withdrawal requests that are all late being approved and paid. I've done all I can to get these requests escalated and approved short of visiting them in person. When I had a VIP host, I got paid like clockwork. He got transferred and I was never assigned another host. Since that time it seems my cries are falling on deaf ears. my payments are delayed for lack of being escalated for approval or ignored by the payout team.

I don't know where the problem lies. I've chatted phoned and emailed everyone from support to VIP accounts manager. all my docs are verified as well as my crypto address. Please keep my attachments private as they include my identifying info, my withdrawal reference numbers, emails, and chats. 3 of My withdrawal request are from 4/2/21 , $2500.00 , $2500.00, and $823. 1 is from 7/6/21 for $1388. The 4 requests total $7211.00 I feel it's my obligation to deposit when I want to play, and they're responsible to pay me in a timely manner when I win.

All of these withdrawals are from deposit/bonus promotions. I want AskGambler's help to receive all my winnings as quickly as possible. I would also like a VIP host if possible, and I want to continue my relationship with this casino. I understand delays, I understand that the recent drop in Bitcoin prices affected the casinos, it affected the players too. I harbor no ill will to this fine establishment, but I need my money and I've shown enough patience to come to this point and say enough is enough, stop stalling, and please just get me paid and let's put this behind us and move forward together in our relationship.

Thank you.

warmfuzzies

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $7211

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

warmfuzzies

• Alabama

4 years ago

I am very happy to report that ruby Slots has paid all of the late payments in full.. I appreciate the way that you all responded to the complaint and took care of the issue in a timely manner. Thank you AskGamblers for your help in coordinating events. This complaint is resolved to my utmost satisfaction.
warmfuzzies

warmfuzzies

• Alabama

4 years ago

Thank you very much Tawni. I did receive the $5,000.00. I am very happy that you have responded and are taking care of business on your end. Yall have been very good to me in dealing with this matter to rectify the situation.. There are 2 more late withdrawals and 1 new request that is in the time frame. The late withdrawala are 1- 4/2//21 for $823 and 1 from 7/6/21 for $1388. I trust that you will get the late ones approved and paid and proceed with any new request in a timely manner. you guys truly are the crown jewel. i'm looking forward to getting back to you to say that things are resolved just as soon as i receive the funds , then i will give you a stellar review. I really am a huge fan of Ruby slots and hate that i had to make a complaint in the first place. but things happen, I am very understanding of that. yalls customer support is outstanding.
Thank you
warmfuzzies

Ruby Slots Casino

• Representative

4 years ago

Hi James--

I apologize for the frustration you've had with this.

Your first payment was issued to your wallet, Thursday: 7/29 Paid $5000 (0.12607829) + no Service Fee BTC for transactions #105578578 ($2,500.00), #105578577 ($2,500.00).

You'll see more approvals, tomorrow and I would expect another payment to be issued the following day. As soon as I have transaction details, I'll be back with another update.

All the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

See all complaints for this casino

I requested a $1950 withdrawal

I originally won on May 6. I requested a $1950 withdrawal, and it was approved and it was supposed to be paid on the 13th. On the 13th Ruby slots canceled my withdrawal request and said I had to request the withdrawal by a different means. My original request was through coin draw, but they made me choose the bitcoin withdrawal. Then they now have said that only $1250 is approved and I still haven’t received it. They keep giving me the runaround and do not pay me.

Resolved

$1,950

Withdrawals declined without explanation

I won 15,250usd and did some withdrawals in 2023, a few of which were paid to me, but
Ruby Slots casino then began denying the withdrawals.
I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

Unresolved

$11,929

Once again payment being delayed

I won $100 on Nov 1, 2025. I received an email on Nov 18 stating "your payment is on the way". I have not received it yet. I contacted Chat several times and I was told that the payment was sent to the processor on Dec 2, 2025. It is now almost 5 weeks later and still without. I like their games, and I know it takes time to get a withdrawal, but it's been over 9 weeks. Hopefully, this will help expedite the process.

Resolved

$100

Delaying payment and splitting them

I won over $8000 a few months ago I had a long process to go through. They didn’t accept my documents I finally got verified and now my first withdrawal of course he said you can only do $2500 at a time they split that into two 1250 payments when I set for one full 2500+ they took out a fee and said they are going to charge me another fee on the other 1250 when that comes that I have to wait 7 to 10 business days for each approval through the casino and 7 to 10 days of their money baking system to send the money so that’s a full month each time I have multiple payments coming and I requested them all in the middle of November and they are with holding my money and not sending that money as promised everything was approved. Everything was verified and I’m not receiving my payments. I have all kinds of chats that said I will get them directly one after another and that I would not have to have the timeframe waited in between now they’ve decided even split them saying it was due to their third-party payment company and I said if that’s the case, why do I have to wait another 7 to 10 days for the other have to be approved that if it was the payment company that split it they are just delaying my payments intentionally I have chatted over and over and I have all chats to proof I would like this looked at plus all the extra fees that are gonna be charged if they split and they said they can also split every request of mine if need be and charge me extra fees if need be this is just an intentional delay. I would like this addressed please.

Resolved

$8,006

Runaround from Ruby Slots again

On 06.28.25, I won $4000 & I requested 2 withdrawals of $2500 & $1500. The $2500 was approved on 07.15.25 & I received payment for it but am now getting the run around for the $1500. I have contacted support several times and keep getting told that it has been escalated.

And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

Resolved

$1,500

I have given the casino enough time

I feel and believe that I have given the casino enough time to make good on my winnings and that I have followed all the rules set forth.I am not looking to cause a fuss or blame or even put a bad name out there on any casino or persons that makers no sense.All I want is to collect what I won and no more.I hope I am not jumping the gun and that i have given it the proper amount of time to ask for your help.On Feb 26th 2025 I requested a withdrawl,and then again on March 1st 2025,then it was finally approved April 8th 2025 and now it is June9th 2025. I have contacted them at least five times since and have gotten no where,so this will be the third time to ask for your help in which you guys are the best.

Resolved

$700

Ruby delays my withdrawal 508 USD

I submitted my withdrawal through Bitcoin on 5/8/2025.

I was withdrawing $508 after my bonus was removed.

I was told 7-10 business days. So on the 22nd, I should have received my payment.

Then I was told it would be an additional 7-10 days to process the payment.

So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

This is after they told me I withdrew via CoinDraw and not Bitcoin.

Everything is some other excuse, all stalling in the hopes that I'll play it back.

Resolved

$508

Ruby slots payment

I have few redemption requests pending and 2 approved. For one initiated on 12/27/2024 they claim that the payment was sent on 01/28/2025 but since then the only answer I get is to wait because once the payment left the casino there is nothing they can do. Today is the 13th business day since the payment was sent according with customer service but I don’t see anything in my bank account nor they are able to provide me with a trace number for the transfer.

Resolved

$4,830

Once again Ruby doesn't pay

I played on Ruby Slots Casino on January 4, 2025.

I cashed out $2200. I have yet to receive it.

I sent in all documents and and I still get a runaround.

You can deposit over and over again, but when it's time to get paid problems starts.

You have helped me with this problem before, so I am hoping you will get me my winnings.

Thank you in advance.

Resolved

$2,200

VIP payouts

I've been a player on Ruby for quite sometime and reached VIP status. I made a withdrawal via Bitcoin but have not yet received it. As a VIP, a Bitcoin withdrawal should be processed in a timely manner as a deposit by Bitcoin takes only minutes. After requesting a withdrawal, the site stated it would be processed shortly but I have not received a verification of the transaction. I'm a verified player and had to use this site to get my funds expedited in the past. I'm hoping I can get the same results. Thank you in advance for your assistance.

Resolved

$175