Complaint #352
Ruby Slots Casino
Getting the runaround with $2,216 payment
6 years ago
The live chat at ruby slots accepted my bank info and said that it was all good to go and after a month later I not only have no evidence of any payment having been sent to me but they say if the bank info was not able to accept an International wire transfer then they do not have to pay me my winnings at all because it was my fault for giving the wrong info. As if the money actually was paid somewhere when thats not how it works. The money was never sent anywhere and they wont show proof that it was ever even sent! I knew they would try to pull some sneaky little move like this at the end too. So upsetting especially in a time like this when the money would really help and I won fair and square and went by all the rules of the bonus requirements after winning over 5 grand i only got to cash out $2500 and was only getting paid $2216 and a $20 fee which was supposedly sent on the 25th of April but thats just words typed on a live chat after I asked about it never any emailed confirmation of anything sent to me or any communication at all unless I reach out to the live chat. Still waiting to hear back from the payout department. Theres something called transferwise that is made to do International transfers but I think they like to take forever to pay people way longer than any other casinos online so that the player runs out of money or gets impatient and cancels the withdrawal request in the beginning to play the money or possibly to hope the player gives up or forgets about the win. Whatever it is these people are scam artists and even though they could make plenty of money operating fairly they choose to play games and screw people out of their winnings or make them wait months to see even part of it.
Screenshot
