Complaint #536 Ruby Slots Casino

Getting the run around with payments again

By Qgcole

4 years ago

Message on forum

I sent a payout request on 11/25/21 for $1000. I have sent all required documentation and it has been approved. Per a Chat on 12/3/21 the rep acknowledged all documents are in. I was told to check back in 2 days. On 12/8/21 I checked back and still no approval! I was told to check back again in another 2 days and my request still has not been approved as of today. I have been thru this before and fear I will continue to get the run-around for a long time before anything is actually done.

I would appreciate you if you could research and advise why the approval is taking beyond the published time frame.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $1000

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Qgcole

4 years ago

Thank you for your assistance. I have received my payment via Bitcoin.

AskGamblers

• Support Team

4 years ago

Dear @Qgcole,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

4 years ago

Hi Shannon--

I'm pleased to tell you that your payment was issued to your wallet, yesterday: 12/15 Paid $916 (0.01904746) + no Service Fees Bitcoin for transaction #109249544.

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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