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Ruby Slots Casino - fraudulant check

UNRESOLVED
posted on May 16, 2014.

I was approved for a withdrawal on Nov 29th for 900 asked for wire transfer was told not possible because I use credit union finally got a check with no bank address or anything on it took it to my credit union to deposit it in my joint acct I have with my husband my credit union would not deposit it said check looked like a fraud there was a phone number on paper with check so i called them they got a hold of ruby slots I called the check phone number again they said they put a stop payment on the check and ruby slot was going to find another way to pay me so i got a hold of ruby slot they say I let another person try to deposit the check so they put the money back in my casino acct and I can start the withdrawal again I asked them if they had this much trouble getting the money for my deposits I don't think they liked that they don't answer emails its awful

posted on February 13, 2013.

Dear Player:

I will look into this matter and will get back to you soon

Cheers

Cindy Greco

posted on February 14, 2013.

I would really appreciate that!!

posted on February 16, 2013.

Dear Player:

We have escalated this issue to Finance Department. They will be contacting you soon

AceRevenue Team

posted on February 16, 2013.

escalated? a week after I posted?

posted on February 19, 2013.

Dear Player:

We've been informed by the casino the check was not fraudulent. Unfortunately you've mentioned to the bank money was coming from a casino and this is the reason check was not accepted. Finance Department informed us also that due to this inconvenience the third party processor won't be able to issue any other check under your name and casino will look another method to send the money owed.

You should be contacted shortly by Ruby Slots Finance Department and payment will be honored

Cindy Greco

posted on February 20, 2013.

I hope to get to the bottom of this soon my cash out was Nov.29th

posted on February 22, 2013.

Dear Player:

You should be contacted soon by Finance Department

Cheers

Cindy Greco

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