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Ruby Slots Casino - Fed up with their excuses, please help me get my payment

90 hours left for Ruby Slots Casino to respond.
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Complaint Info
Disputed casino Ruby Slots Casino
Reason Refund declined
Amount $ 2402
Posted on September 15, 2020

Okay so I have been waiting for already over a month for my wire transfer to appear in my bank account well I get on there and and have a conversation with the person today on live chat and now they're sending me a check because my bank does not accept wire transfers which is total crap because I specifically open this bank account so that I could get it wire transfer from Ruby Slots I cannot do anything at all with a check and they know that they're useless nobody accepts International checks my bank doesn't but they do accept International wire transfers because I did, contact the bank beforehand and asked them and they said that there would be no problem at all but all of a sudden now Ruby Slots payment processor can't get my bank to accept a wire transfer I don't think they even tried I'm fed up I'm frustrated and I just want my money

Posted on September 19, 2020

Hi Aarika--

I sincerely apologize for the frustration you're having with this.

I've been reading over your account and I'm a bit confused with some of the notes (clearly, our support staff shared similar confusion). In order to give an accurate response to this, I will need to speak with our Payments Manager when she gets in, Monday.

As soon as I have more clarity on this, I'll be back with answers for you.

Have a great weekend,

Tawni

Posted on September 19, 2020

Thank you. I do not want to receive a check from Ruby Slots I open this bank account for the specific reason of receiving a wire transfer from y'all there are no problems on my part or my bank's part in accepting a wire transfer at all so I've submitted all the documentation that y'all asked for and it's been approved so could you please make sure that I received a wire transfer into my account please

Posted on September 23, 2020

Hi Aarika--

Please don't shoot the messenger...

Unfortunately, in order to issue your withdrawal, we will need to receive wire details for an alternate bank. The reason for this is that you indicated to one of our staff that there are issues with your bank regarding checks. We understand that you bank with Wells Fargo, which for our processor has sporadic difficulties with. Based upon your comment that you have issues with Wells Fargo and your checks, our Payments Manager has firmly stated that you will need to provide wire details with a different bank.

If you need to open a new account, I would highly recommend Chase or PNC, as our processor has no issues with either. Please make sure that the account type is one that will allow for incoming international wires.

I've attached my email address for you to send your new wire details to.

As soon as I receive this, I'll arrange for your withdrawal to be paid.

Much appreciated,

Tawni

Posted on September 23, 2020

There are no issues with my bank account on either a wire transfer or a check. I have called the bank to verify. So there should be no issue at all so can you please attempt the wire transfer

Posted on September 23, 2020

Twani i tried to email you but it is not a valid email address

Posted on September 27, 2020

Hi Aarika--

As I already explained to you in my reply to your email, your payment was already sent to our processor, Thursday: 9/24 Paid $2402 + no Fee for transaction #92563401. I would expect the funds will reach your account towards the middle of this week (possibly sooner).

I wish you all the best,

Tawni

Posted on September 28, 2020

Currently waiting on funds to hit my account.

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